Best Western Plus Commerce Hotel

Reviews

• RE

  ramazan berk Erdoğmuş

  2 days ago
  3.0
  The hotel itself was clean and well-maintained, and Oscar at the front desk was professional, friendly, and genuinely helpful. Unfortunately, my experience was completely overshadowed by Eduardo at the front desk. His attitude was shockingly rude, dismissive, and unprofessional—something I would not expect even from a budget hotel, let alone a 5-star property. He treated guests with a complete lack of respect and made what should have been a pleasant stay unnecessarily frustrating. Because of Eduardo's behavior, I cannot justify giving this hotel more than 3 stars. Management should seriously address the level of customer service being provided at the front desk, as one employee can damage the reputation of an otherwise excellent hotel.
• WC

  William Tony Chapman

  6 days ago
  5.0
  Nice clean place. Location leaves a lot to be desired. Love the property
• MS

  Maria Salmeron

  Jun 1, 2026
  4.0
  First, I'd like to talk about the check-in process. I checked in around 3:30, and the gentleman at the front desk was amazing. He was very polite, provided a thorough rundown of the hotel, and made us feel welcome. The room was excellent—very clean and fresh-smelling. Unlike some other hotels, I didn't feel the need to pull out my own cleaning supplies. The room was well-maintained, and I was very pleased with it. The following morning, I had breakfast at the hotel. There was a good selection of food, and I have no complaints. The tables were clean, and the ladies working in the breakfast area were very polite and attentive. Throughout my stay, every time I entered or exited the hotel, the front desk staff greeted me warmly. Overall, the customer service was great—until checkout. The issue I had was with the checkout experience on 6/1 at approximately 9:30 a.m. The lady at the front desk was very rude. When I told her I was checking out, she asked for my room keys. I explained that I had left them in the room. She insisted that she needed them back, so I had to go upstairs and ask housekeeping to open the door so I could retrieve the two keys and bring them back downstairs. After returning the keys, I asked for a checkout receipt. She told me she could not provide one. I asked how I would know if there were any additional charges, and she simply told me to wait 5–7 business days for my bank to release the funds. I explained that other hotels typically provide paperwork or email confirmation showing that I have checked out, but she said no. What made the interaction even more frustrating was that she was on her phone throughout the conversation and appeared uninterested in helping me. Her behavior was unprofessional and left a negative final impression after what had otherwise been a very pleasant stay. Overall, I enjoyed the hotel, the cleanliness, the breakfast, and the service from most of the staff. Unfortunately, the checkout experience significantly impacted my overall impression.
• IN

  Irene Hernandez Nuñez

  May 27, 2026
  5.0
  La atención es excelente desde nuestro ingreso la señora Enma Graves fue increíblemente amable nos ayudó en todo para nuestra reservación ya que llegamos sin reserva y nos facilitó todo para podernos hospedar durante 9 días .El lugar está limpio todo muy ordenado hay gimnasio espacioso y muy bien equipado el área del desayuno muy grande y con muchas opciones muy buenas para desayunar . La cama grande la habitación tiene todo lo necesario para pasar unos días como en casa con todas las comodidades ,los chikos de recepción dan una excelente atención igual que las chikas , en fin todos los colaboradores de este hotel hacen que te sientas siempre muy a gusto lo recomiendo mil por mil .
• JC

  Julian Cano

  May 26, 2026
  5.0
  Excelente servicio el hotel muy limpio y seguro el desayuno excelente todo el personal muy amable especialmente oscar y Jesús de recepción y la señora enma nos trataron muy bien la ubicación del hotel es muy estratégica si vienes de compras lo recomiendo al 100%