Best Western Plus Madison-Huntsville Hotel

Recensioni

• GH

  Gabryell Holmes

  1 day ago
  2.0
  I stayed here for a few days and the front desk associates were very nice and accommodating and went above and beyond to take care of me and my needs. However unfortunately housekeeping DID NOT they are very rude and every time I request towels or toiletries there's a problem they act as if your getting on there nerves for asking them for supplies. They make faces and have nasty attitudes all around . I was going to stay here for 3 more weeks while I'm here on a business trip but after the service I received today me and my family will not spend another dime in this establishment . I feel as if I'm paying MY MONEY TO STAY HERE AND DONT ASK FOR ROOM SERVICE DAILY AND ALL I ASK IS FOR CLEAN TOWELS AND MORE TOILETRIES THATS THE LEAST YOU CAN DO ! THE FACT I ASK FOR 4 AND ONLY RECEIVED 2 TOWELS and told that's all I could get IS INSANE WHEN I PAY TO STAY SOMEWHERE I EXPECT TO BE TREATED WITH RESPECT NOBODY WANTS TO STAY SOME WHERE AND GET TREATED LIKE THEIR THE BARE MINIMUM BY HOUSEKEEPING STAFF. OTHER THAN HOUSE KEEPING IT WOULD HAVE BEEN FINE BUT THEY HAVE DEFINITELY LOST MY BUSINESS AFTER THIS ! Courtesy of their housekeeping and nasty attitudes .
• JM

  j mac

  4 days ago
  1.0
  Honestly the rooms were sub par, half the outlets didn’t work. Hot tub looks like it’s been damaged for a year. The worst part was the two fat black women that worked the front desk, worst customer service imaginable, especially the one that refuses to stand up out of her chair. All and all I would imagine the good reviews were from some time ago or paid for. Don’t waste your stay at this one.
• MH

  mary haydock

  Aug 15, 2026
  2.0
  Room was filthy. There were roaches. The floor was so dirty my socks were black. TV on is last leg. Hairdryer broken. Pool was in disrepair. Was told there was an airport shuttle only to arrive and find out there hasn't been one for weeks due to repair issues.
• TT

  Timothy Taylor

  Aug 14, 2026
  1.0
  We stayed one night, they originally had us in room 219 which smelled like cat urine and mildew, bathroom door would not close, and the minifridge did not cool. We realized the barn style bathroom door hardware was ripped off the wall and requested another room. They moved us to 221 which did not smell like urine, just mildew. We sucked it up and finished our evening there intending to swim but the pool is in shambles. Tiles missing all around the edge, lining is chipping, and overall dirty. We would not stay here again. Staff was very friendly
• TT

  Tony

  Aug 5, 2026
  1.0
  Was a giant health code violation and not even close to an accessible room. We travel between the coast and Cleveland several times a year and usually stay someplace between Huntsville and Nashville when we are on our back. I will NEVER stay here again. I get that most wheelchair accessible rooms are not really accessible but - my chair is already set high so the bed normally doesn't need a board for me to get into. This bed was 3 inches higher than my already 3 inch higher than standard custom chair and the dressor set 6 inches away from the wall so a chair can barely fit between the bed and the furniture.... And then there was the plethora of black mold. So to sum things up. Not even remotely accessible, communities of black mold. So if you're at risk of lung disease, you're doing to have even bigger problems here than most places. The only good thing about the place was the innkeeper was cool and it was quiet. Probably because everyone was fatigued from the black mold spores.