Feeling a little bit magic after my mini make-up experience at Charlotte Tilbury. Raeesah introduced me to the Unreal Glow-up Summer Collection and also the CT scent collection. As I'm still learning about make-up, I loved meeting Raeesah who is professional and knowledgeable. She helped me feel at ease and made all the products easy to understand and enjoy. I've changed my mind about foundation, which in the past I felt covered me up too much. But the hydrating CT stick doesn't - it just made me glow as I walked down the street. Really touched by this experience. Thank you.
Customer service is genuinely so poor and rude.
I was standing at the till to check out and the workers kept looking over but I’m stood there for 10 minutes and I had to go get someone to check out. The lady that served me wasn’t the nicest either.
Not a great experience very disappointed.
I had a lovely experience with the Charlotte Tilbury consultant her name is Zeba, I did not have an appointment, but she was still very helpful, patient, and kind. She took the time to explain which products would suit me best and showed me how to use them for my event.
She helped me choose everything I needed to create a beautiful makeup look and made the whole experience feel easy and enjoyable. I really appreciated her advice, patience, and professional service.
Thank you so much Zeba and Charlotte Tibury!
Thanks Sara for the gorgeous makeover!
SS
Stella Sheppard
Apr 25, 2026
I am very new to make up and was very anxious about going into the store and trying to find something that would suit me. I had an amazing member of staff, called Francis, help out and make me feel extremely welcome and calmed my anxiety. His ability to teach me the basics of makeup and his own tips and tricks, in a way I was able to understand, was extremely helpful and didn’t make me feel like a nuisance at all. I will definitely be returning to purchase more makeup products, hopefully he will be there to yet again provide me excellent customer service!