I asked one of the staff if they had a certain pillow talk shade in stock because I wanted to buy it, but I was met with her snapping “lipliner or lipstick” in a very fed up tone and then when they didn’t have it in stock I was disappointed but it was okay
so I asked for makeup remover to wipe off the swatches from my hand and she sighed, grabbed two tissues and shoved them in my hand??
I was very startled by her dismissive and fed up attitude idk if it might have been I look young for my age or whatever it might be there’s no reason to be so unfriendly when I’m your customer
the whole interaction made me very upset and put off from returning to charlotte tilbury in john lewis, I don’t think it is right at all to treat customers that way
AC
Amy Carpenter
Jun 15, 2026
I’m not sure of the make up artists name but she was brilliant and was she was so helpful- my daughter had a wonderful experience getting ideas for prom make up.
Jada from John Lewis MK was really friendly and not only put the makeup on me but showed me how to do the look. Thankyou!
NS
Nerea Sanfeliu
Apr 7, 2026
Had the best experience. Went with my mum, who English is not her first language, and they made her feel welcome from the beginning.
We got the 30min makeup done, and they listened to what we wanted and followed it to the tea which I appreciate.
Will definitely go back! Thank you
VD
Valerie Donnelly
Apr 5, 2026
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Mrs valerie donnelly
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Review of Charlotte Tilbury Beauty
Mrs valerie donnelly
7 reviews
Rated 5 out of 5 stars
5 hours ago
A brand new look
I'm 76 years old and have never really worn makeup as I lack confidence about what to use and how to apply it. So I decided to have an everyday makeup in John Lewis Milton Keynes. I was nervous before the session as I don't wear make-up but wanted a special look for my daughters wedding. I was made to feel welcome from the minute I arrived and the experience was completely relaxed and enjoyable. I had so many compliments it made my day. Paid for my make session by buying the fabulous skin care products used to prep my extremely dry skin plus some of the make they used. I'll be going back for a tutorial on how to maintain my new 'Charlotte' look