A wonderful treat with a lovely lady who knew exactly what make over I was after and was knowledgable about the products and recommendations
JC
Jaya Chandna
Aug 27, 2026
Just had the most lovely experience at CT, I booked the 1hr make up experience and Bethany was absolutely incredible. I am 8.5 months pregnant not feeling my best and she made me feel so beautiful, and is SO knowledgable. Couldn’t recommend booking here more. Thank you.
CC
Carla Cusack
Aug 16, 2026
I visited the Charlotte Tilbury counter at John Lewis today for a free 45 minute make up master class. Lauren was amazing, she done a fantastic job with my makeup and has helped me skill up and obtain knowledge on both the products, shades and advice for applying my make up in general.
Thank you Lauren for your time and brilliant customer service today 😊
Carla
Had my make up done by Bethany. It lasted the whole night and she choice the perfect shades for me. The products are great and overall good experience
The makeup application was awful, everything was out of line, not blended properly with mascara all over my eyes, smudges in the eye corners and a wonky lip. I also booked for one hour, but it took over 90 minutes which made me late for another appointment. I spent over £200 on products and realised on my way home that I was charged twice for some things and had to go back. Furthermore, a family member had an appointment the same day with a different artist and her make up looked lovely, plus she spent half the amount I did and got lots of freebies such as the travel size setting spray, as well as 20% off some products. This made me realise it’s down to who you get, rather than there being a consistent experience regardless of the artist. I had to go home and wash it off and start again, which was a huge shame as it took a lot of time!