Best Western Plus Waterfront Hotel

Recensioni

• MV

  Miguel Viegas

  Aug 10, 2026
  1.0
  I was a guest at this hotel on Friday July 1, to Sunday Aug 2. I was there for my son's baseball tournament. I booked my two nights through booking.com. My son's mother, who is my ex-wife also stayed at the hotel and booked a room through the baseball team and used her own credit card. The problems started as soon as I checked in. The person at the front desk ,checked me into my ex-wife's room(room 408) and provided me room keys to her room. I went back downstairs and told the desk person that I booked my own room, separately and they made me fill out a registration card all over again in order to get my actual room (room 409). Somehow BOTH rooms have been charged to my credit card and my ex-wife, has confirmed that she has not been charged. I tried speak to several people at the hotel and keep getting transferred to a different person. I have spoken with Steve but the last person I spoke to was Alorelei. She told me that she was going to speak to a manager and get back to me on Friday ( Aug 7) to get this resolved. She has not called. I called 4 times over the last week and left 1 message for her which has gone unreturned. All I want is for the extra room charge to be refunded and charged to my ex-wife's credit card. I confirmed with Alorelei that she still has my ex-wife's credit card information in their system. It's unacceptable that this would even happen in the first place and there has to be some sort of privacy breach here. How do you charge a credit card that was never on the original booking?
• 22

  2paqman

  Aug 10, 2026
  5.0
  Premium location for those looking for a budget. Nice clean rooms that are pretty basic (No shower gel or shampoo) . The rooms are a good size and they quiet and comfortable. I would recommend this and stay there again
• DH

  Darrell Hicks

  Aug 10, 2026
  5.0
  Oh hell yeah! Back in Detroit Rock City shooting a movie! I had to cross the River and check out the awesome Windsor Waterfront! Great hotel at the Best Western Plus! It reminds me of the South Beach Miami Best Western with the waterfront views. Supercute staff! Love it! Hope to come back soon!
• RM

  Rakesh Masih

  Jul 28, 2026
  5.0
  Our stay at Best Western Plus Windsor Hotel was absolutely fantastic! From the moment we checked in until we left, everything was smooth, comfortable, and welcoming. The hotel was clean, the rooms were spacious, and the overall atmosphere made our trip even more enjoyable. A special thank you to Jeff, the Front Desk Manager, who truly went above and beyond to make our stay awesome. His professionalism, kindness, and genuine willingness to help made us feel valued as guests. It’s rare to come across someone who cares so much about ensuring visitors have a great experience, and Jeff certainly exceeded our expectations. We highly recommend Best Western Plus Windsor Hotel to anyone visiting Windsor. Excellent service, comfortable accommodations, and outstanding hospitality. We will definitely be back!
• MA

  Michael Atherton

  Jul 18, 2026
  1.0
  Room was ok. Had a corner suite looking over our hometown of Detroit. As we walked in the room we immediately noticed the incredible view and the smell of dirt. That’s the best way to describe it. Wasn’t really musty or moldy. Wasn’t a pet odor or sewage odor but it smelled like a bag of topsoil. After we wiped off all the surfaces, switches,and remote and air conditioning/heater( We do this most places Clorox wipes all the way!)the room did smell a little better or we got drunk enough that it didn’t matter. All the furniture had a stain of some sort, we covered the chairs with the spare sheets and moved the chairs to enjoy the view. The small counter with the microwave and coffee maker had stains, the small fridge was all fingerprinted up as well as the windows,but that’s most places. No fitted sheet on the bed. Sink faucet sprayed very hard regardless of how little you turned it on and made a mess. Front desk ladies were friendly. Check in and check out seemed smooth. When we got home we noticed we have been charged 3 times from the hotel and once from Expedia. I called the hotel to inquire about all these charges and I got transferred to Jeff Brown the General manager. He is not a happy person. He never answered any of my questions only gave answers to questions he wanted asked. He had to be in control. He stated that a mistake was made but never apologized as he wanted to be the victim. How Jeff Brown got his position leads me to believe it’s not based on merit,skill or leadership. He’s a crybaby who has a room full of participation trophies. Persons put into leadership roles with that type of attitude tend to drag the other employees down. I wouldn’t want to work with a hot-head who admittedly made several mistakes, and that’s just our experience no telling how many others he’s done this too!Their loss as we’ll NEVER be back to this location. I’ll stay right next door at the Hilton. I heard they treat customers with respect. Beware about your card being”authorized “several times without your consent!!!!!! But Jeff Brown will have a cute little story for you , even though you didn’t ask.