Best Western Dorchester Hotel

Recensioni

• TC

  Tina Chen

  Jun 17, 2026
  4.0
  Fair price for a harbour view room. Conveniently located and expectable Best Western quality. Room was clean. Bed and sheets were comfortable. The bathroom had a mild odor of mildew or some sort of "stale" quality.
• KG

  Kayla graham

  Jun 17, 2026
  1.0
  I had a very disappointing experience with this hotel. When I arrived to check in, I explained that I had accidentally left my purse on the ferry and therefore did not have my physical ID with me. I completely understand that hotels have policies regarding identification and respect the need to protect guests. However, I was disappointed by how the situation was handled. I had the credit card used for the reservation and photos of my ID available, but the staff refused to consider any alternatives. Not only was I denied access to my room, but I was also refused a refund despite being unable to stay. I asked to speak with a manager and was not given that opportunity. The staff showed very little empathy or willingness to help find a solution. I also noticed other guests experiencing problems during check-in, which suggested that customer service issues were not isolated to my experience. It’s one thing to enforce policies, but it’s another to provide no flexibility, no managerial support, and no refund when a guest is unable to use the room. I expected much better customer service and left feeling frustrated and disappointed.
• MA

  M A

  Jun 7, 2026
  5.0
  I think this hotel has been underrated. Check-in was strictly after 4 p.m. but we were able to leave our (small 16 foot) trailer in the parking lot while we ran errands before check-in. There was a tall gentleman at check-in (sorry, I didn’t catch his name), who was extremely helpful. He called the manager to get permission for us to use the ice machine for our fishing trip the next morning. Our room was excellent; spotlessly clean and luxurious with a fantastic view of the harbor! Our dog stayed in a Michael Lake kennel the first night, but was welcome for the next 2 nights. The hotel has excellent amenities. The laundry/ “kitchen” (has microwave and a large sink), was convenient and laundry was free. There is a roof-top patio with picnic tables and lounge chairs which was very convenient for our first night picnic of fresh catch dungeons crabs! The location is so convenient with easy access to shops, restaurants etc. very nice and Thankyou! I do recommend asking about parking if they don’t offer the information.
• MT

  Michelle Tanguay

  Jun 5, 2026
  3.0
  Other hotels were booked up for a conference in town. There are reasons this hotel still had rooms including; prices (400$/night for a single queen bed room without a view) ; the desk in the room doesn't have nearby or intergrated electricity and I had a bit of gymnastics to trace back an extension cord to plug in my computer. No late check out available. The bathroom fan was screamed loudly, and only the sound of the plumbing when the shower was turned on rivalled it! (note- you cannot wear noise-cancelling earphones in the shower - I researched). There are better options very nearby including the Snuneymuxw First Nation-owned Marriott Hotel and the Coast Hotel. I will make my travel plans earlier to avoid this hotel in the future or stay out of the city core and cab in and out.
• AK

  amie k

  May 26, 2026
  3.0
  Our room looked like it was recently remodeled and looked very nice, but soundproof wise, it was not. We can hear the guests from accross the hall; thus, lacks the privacy. The linens and bedding was comfy, but the bed was a bit on the lumpy side. The room was rather small. It reminded us of hotel's room in Tokyo. We didn't realize that our mini-fridge was unplugged, so we called for service. The nice gentlman promptly resolved the issue. Bathroom amenities, coffee/tea, and a good size in room safe are included. The hotel is located in a convenient location for us to catch Hullo's ferry since Hullo's free shuttle pick-up location is right across the street. There are some restaurants, cafés, and a market within walking distances. The area itself isn't so great since there are a number of homeless people. It's fine for a one night stay but we wouldn't stay here for multiple nights.