Best Western Plus Port O'Call Hotel

Recensioni

• JP

  jun peregrin

  4 days ago
  5.0
  Once again, my family had a wonderful stay at this hotel. The staff were welcoming and accommodating, and I especially want to recognize the pool attendant(Rowena & Hirdey) for their exceptional kindness and helpfulness. Their warm attitude and thoughtful service made our experience even more enjoyable. This exceptional level of hospitality is why we keep coming back. As a Diamond Select member, I truly appreciate the consistent care and excellent service. Thank you for always making us feel comfortable and well cared for—we look forward to returning next month again!
• PH

  Paul Hill

  Aug 23, 2026
  4.0
  Rooms and hotel were clean. The kids loved the swimming pool and slide, it’s clearly a big draw for families and whilst it’s busy they do a good job with managing it. There’s towels available, as well as jackets for the kids - no Lifeguard though. It’s not a problem, just worth noting. We had the breakfast one morning, it’s a well oiled machine, in/out quickly. I wouldn’t say it’s the best quality but for $50 for a family of 4 it’s acceptable. I used the Sauna, would’ve been nice to have some cleaning products in the changing room. Good value for money overall.
• MS

  Megan S

  Aug 17, 2026
  1.0
  I really hoped to not have to write this. We had a trip booked here for a nice little trip away before school starts up. I paid the extra fee for cancelation safety. Our family dog passed away suddenly and we had to cancel/ postpone our trip. We had until 4pm the day before to cancel. We cancelled well before that cut off time. Check our account and they charged us for the entire stay HOURS before the cancelation policy time. Spoke to attendant at front desk, she let me know that "they do this to ensure they dont lose money on trips cancelled" I asked why would that have been done before the cut off time and not after as that would make sense. She once again assured me "this is just what they do" the entire amount of the stay was charged to our card and would be released 3-5 business days later. Here we are well over a week later and they have still not refunded us that large amount of money. I spoke further to head office and while she assured me this is not what should have been done, they cannot do anything about it. We were going to rebook once we had our dog situation settled but unfortunately we will be taking our booking else where. Just want others to be aware of how this played out and be very cautious when booking. It would have made it a little easier to understand if they had handled this with kindness and not a "oh well. Youll have to just wait" demeanor. At this rate we highly doubt we will see the refund and unfortunately have to take this even further. Media has already been contacted but I said we would wait a week before pulling the trigger.
• JG

  Jergen Geraldez

  Aug 17, 2026
  5.0
  My kids had so much fun staying here! We requested to have our room cleaned every day, and each time we came back, our room was exceptionally clean and well taken care of. We really appreciated the great housekeeping service. The hotel is conveniently located near plenty of activities, attractions, and restaurants, which made it easy for us to find places to eat and things to do. The hotel also has its own lounge and bar, which is a nice option if you prefer to stay in. Since we had our car, getting around was easy for us, especially because we planned our outings during less busy traffic times. We didn’t really explore the area around the hotel on foot, so I can’t say much about what’s within walking distance. With our kids in tow, we preferred to drive to nearby places instead. One thing to keep in mind for families is that the hotel is close to the main road, so if you have young kids, it’s a good idea to be extra watchful when outside. Overall, we had a wonderful stay. The kids had a great time, the room was always exceptionally clean, and the location worked really well for us. We would absolutely stay here again and definitely recommend it to other families! ⭐⭐⭐⭐⭐
• AO

  Alyssa Olson

  Aug 11, 2026
  1.0
  Extremely disappointing experience with both this hotel and its management. I booked a one-night stay at the Best Western Plus Port O’Call Hotel after calling the direct phone number listed for the hotel. I was quoted a total of approximately $277, which I confirmed multiple times. I was never told that I was booking through a third party, that the transaction would be processed in the U.S., or that the price was in USD. I was charged US$277.88, which came to approximately $392 CAD which is more than $100 above what I believed I had agreed to pay. When I contacted the hotel, I was initially told the booking had gone through Priceline. Later, management said it appeared to have been Agoda. My confirmation email, however, came from HotelValues.com. Even the hotel couldn't provide a consistent explanation of who I had actually booked through. More concerning, I later learned that when I initially called the hotel's local Calgary number, my call had been automatically rerouted to a U.S.-based call centre in Arizona because, according to the hotel, their front desk was busy and unable to answer. The hotel explained that when reception cannot pick up within a certain amount of time, their system redirects the call to their central reservations/call centre. However, there was no clear disclosure that I was being transferred outside the hotel or that I was no longer speaking directly with the Calgary property. The call gave every impression that I was dealing directly with the hotel. I was simply trying to book a room using the same process I had successfully used with Best Western before, so I had no reason to believe I was being connected to a U.S.-based third party or that I would ultimately be charged in U.S. dollars. What really made this a 1-star experience was how the issue was handled afterward. The hotel acknowledged that situations like this were "becoming increasingly common," yet I was repeatedly told to contact the third party myself. I spent days trying to reach Priceline/HotelValues and could not get anyone to locate my reservation. The hotel initially said they would escalate the matter to the appropriate manager, but no one ever followed up. I contacted the hotel again in August 2026, asking for an update and offering a reasonable goodwill resolution of a free nights stay. After waiting another week for a response, I was finally told by the General Manager: "We will not be providing compensation as the issue was the result of my oversight in the booking process." That response is incredibly disappointing. I did not intentionally book through a third party. I live in Edmonton and called what I thought was the hotel’s direct Calgary phone number. I was given a price of approximately $277 without ever being told it was in USD. As someone booking a hotel in Calgary from Edmonton, I have absolutely no idea why I would have expected to be charged in U.S. dollars. I then spent an enormous amount of time trying to resolve a problem I never knowingly created. Regardless of which third party ultimately processed the payment, the hotel and its management had an opportunity to acknowledge the customer experience and make a reasonable goodwill gesture. Instead, I was repeatedly passed from one company to another and ultimately blamed for the situation. I was previously a loyal Best Western customer and had even given this hotel a 5-star review after a previous stay. Unfortunately, this experience completely changed my opinion. The room itself may have been fine, but customer service and accountability matter. I would strongly recommend being extremely careful when booking this hotel by phone and confirming exactly who you are booking with, what currency you are being charged in, and who will appear on your credit card statement.