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Suzanne Daria
Aug 9, 2026
I have shopped at Tiffany because I expect a level of service commensurate with the brand. Unfortunately, my experience at the White Plains/Westchester location was extraordinarily disappointing. My husband purchased for me a Elsa Peretti® Bean necklace. Within months, the clasp actually broke. I went into the store and was told blankly that they could fix it in about 3 weeks for $200. I restated that the clasp literally broke. The employee did not ask to see it. She just repeated her response. I responded that I'd like to wear it before then and my jeweler could probably do it. Her response than was that repairs elsewhere would void the guarantee. I asked, "What guarantee? You are telling me anything that breaks on your jewelry is out of pocket for customer to repair." She stated that was correct.
I took it to my jeweler who said that it was, in fact, a faulty clasp. I paid to repair. I have purchased Tiffany products for graduations and special occasions for family many times. I will not do so again. The service shows they are not the "luxury brand" they claim to be.
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Nitin Pradhan
Jan 13, 2023
A nice place to get ornaments with exclusive designs. A lot of variety available and staff members are very co-operative.
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Henry Zuleta
Apr 16, 2021
Very fancy store...merchandise very expensive, but exclusive...Staff members very nice and friendly...
It saddens me to post negative review, but Daniel chrissy was very condescending, pretentious as to her experience yet clueless as to getting a simple thing such as ring size wrong. I had to come in to this store more than 6 times to get the correct size by a manager. These are big ticket item with big price tag, (wedding ring/wedding band) and the company cant be hiring random people off the street to do the job.