Best Western Penticton

Reviews

• CH

  Christian Hammer

  3 days ago
  4.0
  Great service and check in by Jaskirat....got a great rate and a decent room for nice price. Clean and comfortable albeit a bit small but good stay overall. TY
• RF

  Rodney Fader

  Oct 6, 2026
  1.0
  The worst Best Western I’ve ever stayed in! Room was filthy and not made up for 3 days (policy). Could see daylight through door jam. 19660/70’s old motel building with cheap furniture.. Save your money!
• SK

  Shadab Khairi

  Oct 5, 2026
  1.0
  Unfortunately, one of the worst hotel experiences we’ve had as a family. The actual condition of the property was very different from what we expected based on the photos online. The property appeared poorly maintained, with badly worn and peeling walkways and stairs that clearly need attention. Breakfast was another major disappointment. Food choices were very limited, some items were unavailable, and there were not enough proper serving utensils. I saw guests handling food directly because utensils were not provided. The juice also tasted heavily diluted. Overall, the cleanliness and hygiene standards around breakfast were concerning. Management and service also did not meet reasonable expectations. I booked this property through Expedia based on the presentation online, but the experience did not match what was advertised. I would not recommend this property to families unless significant improvements are made to maintenance, cleanliness, breakfast hygiene, and overall management. I have photos documenting the condition during our stay.
• FJ

  Felix John

  Sep 29, 2026
  2.0
  As compared to the greeting/welcome at initial check in at this establishment. I would categorize Mark as a liability to this company. He lacks the fundamental interpersonal skills of being a front end point/concierge rep of this service oriented company. I stayed in room 221, went out for the day and upon returning to the hotel keys were not working. Had to come down twice after placing a call was placed to a male telephone operator, who hanged up on me after simply stating go to reception. Went to the desk and met Mark and my goodness, he didn’t add value. Instead it was a case of insult to injury. While I understand the pressures associated with the role at no time should a business representative raise their voice, open both arms and appear RUDE to guest. Clearly he didn’t meet the standards set by this company on their value statement. He would recognize this review as I called him up on his nonverbal cues and asked that he composed himself. No matter if you are alone that’s not my concern, you should highlight your concerns to management and not pass it on customers. As a guest in my opinion he failed miserably at being the focal point person of Best Western. Take note stakeholders and correct this nonsense and unethical behaviour/attitude!
• JA

  Justin Auclair

  Sep 23, 2026
  1.0
  Wish I dove into more reviews before booking here. What can I say service and cleanliness is not acceptable. upon arrival at 4:30pm the room was not made, not cleaned, and not ready. Mark at the front desk said he would call when the room is ready. We where sitting in our vehicle waiting to check in, when 6:00 rolled around and after not receiving a call we approached the front desk and he handed us keys to a room that we discovered was not made, cleaned, and the back door was open. We approached Mark again and he tossed us keys to another room and those keys did not work to the new room. After going to the front desk for the fourth time we got keys to the new room which was dirty and not in good shape at all, the hot tub had no working jets, full of debris, the hand rail not attached on one end, and the flooring was peeling back. The pool was full of debris, and the pool rooms lights were not even turned on. I will never stay here again. If I were Best Western, I would drop this hotel from its brand!

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