Astound | Waco

Reviews

• KM

  Kim Meadors

  5 days ago
  5.0
  Ryan was excellent in setting up our new Astound service and equipment! Greatly appreciate his help and knowledge in getting us connected.
• EF

  Emily Franklin

  May 12, 2026
  5.0
  Ryan was amazing! He came out quickly and had my problem fixed immediately and smoothly! Thanks astound!
• SB

  shellie brown

  May 9, 2026
  5.0
  Ryan went above and beyond to help our installation process run smoothly. He was also friendly professional and trustworthy. Thanks for sending your very best service to our door this afternoon.
• JB

  Jazzmyne Bush

  May 9, 2026
  5.0
  Ryan came in , and he got the job done!!, very respectful, he helped me set everything up, talked me through it , and was very helpful, Ryan definitely deserves the biggest bonus/raise !!!
• MM

  Millie

  Apr 28, 2026
  1.0
  Update #2: Three hours after technician left, internet continues to do the same thing. Out for 8 minutes. No wifi. Update: A service technician came out and couldn't complete the equipment setup because he needed more outlets. I bought a 6 outlet surge protector and Patrick came out to change equipment. He explained what may be going on. Keeping our fingers crossed. Still charged the $82.90. Paid under protest. I live in an apartment where our only option is ASTOUND. ASTOUND goes out almost every day. The technicians can see it and confirmed it. I've been charged $82.90 for the technician to come out because ASTOUND's product doesn't work. I called to find out why I'm being charged when their internet/wifi goes down and a technician comes out. I was informed they will wave (wrong word, as wave means to remove a legitimate charge) if I PURCHASE their monthly "service protection plan" for $5/ month. Why would I purchase something to ensure YOUR PRODUCT WORKS as INTENDED?! I also contacted the majority of the tennants in my building and they experience the same thing, stating, "It's much worse lately." AND, "We won't call because they'll charge us." I'm contacting the Federal Trade Commission (FTC), I'm pretty sure a business can't charge for something a customer isn't getting. I'm also contacting my landlord, who is also the building owner, and requesting he go with a different company. Cheating anyone for ANY reason, is a lack of integrity and underscores the dishonesty of a company. Fix YOUR problem. It isn't your customer's problem.

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