Astound | San Antonio

Reviews

• BS

  Bludaisy Star

  1 day ago
  5.0
  The technician was very friendly and helpful. He was very quick to assist in moving the mattress and he moved the couch to get to the outlet as well as putting them back. My other half wasn’t home to help at this time so it was very nice of him to help. I totally appreciate it.
• MM

  Monica Mondragon

  1 day ago
  5.0
  Zach was amazing, quick, effecient, and knowledgeable. I’m Not tech savvy so he explained everything to me and how to use it so it was effortless and simple for me. Thank u zach
• JB

  Johnny Borunda

  4 days ago
  5.0
  Zach was great. Bossman had an amazing attitude and did his job quick and efficiently. If I could I would recommend him to install my WiFi wherever I go. Thank you again Zach.
• CD

  Cordy D

  Jul 2, 2026
  2.0
  Where do I start. Unfortunely the apt only allows Astound. But that isn't the problem. I signed up for internet service in the middle of Feb. Being a new customer with a $200.00 gift promotion. I thought my first bill will be in March to be paid in April. Come April I was already two month behind with of course a late fee. I called they waived the fee and paid my bill. The customer rep. ask about enrollment in auto pay and save an addition $10.00. So I did gave him my bank information. I thought okay I don't have to worry about it. So Fast forward to June my service started to slow down and buffing became a nuisance. So I called to find out that I again was behind. The rep. for some reason didn't complete my enrollment. Well I talked to another rep. explained everything that happened. This time I was told that they couldn't help me at all. I had two paid the two month and the late fee. I told her I had no problem paying it but can she please waive the late fee and charge me the amount I was told if I set it up for auto pay. I was told she couldn't. I ask about the promotion and she said I didn't qualify because supposedly it states that the customer couldn't fall behind. Well I guess I didn't read the fine print and I wasn't told this in person when I signed up for service. I just finish talking to another rep and he stated again there wasn't anything he could do. He also stated that if I didn't pay the complete bill including the late fee there was going to be another late fee because of the late fee I wasn't going to pay. WOW As for the promotion I guess I'm not receiving it. Okay keep your darn gift card but at least waive the late fee due to that it was your rep. that didn't follow through. I think I'm going to try internet service from the cell company.
• TH

  Tonoa Homer

  Jul 1, 2026
  5.0
  I had an excellent experience with my cable technician by the name of ZACH today. He arrived on time, was professional, courteous, and took the time to explain everything he was doing. He quickly diagnosed and fixed the issue, made sure everything was working properly before leaving, and answered all of my questions with patience. It's clear that he takes pride in his work and genuinely cares about providing great customer service. Thank you for making the entire experience easy and stress-free. I truly appreciate the outstanding service and hope he receives the recognition he deserves.

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