Nextlink Internet

Reviews

• AM

  austin mcgehee

  4 days ago
  1.0
  Installer was the ONLY positive part of this existential journey that is Nextlink. Installed the communication antenna, attempted to up-charge/up-sell me on a cheap router thats cool but ill just buy one for a hundred bucks. Still not surprised or set back by that. Problems came the NEXT day when they attempted to charge my card 9.95 which my bank flagged and declined. Then I was forced to set up a account through the app that on android or apple allows you to select your Google account. Needless to say the app was trash and the really messed up part was my Google 2 factor authentication locked down my account because someone on a Google pixel 7 tried to access my email account. Location and IP pinged in lampassas Texas. Ok cool harvest my Gmail account...Steal my information. So yeah thats not it. They turned off my service or router after my bank didnt let them charge me (installation was supposed to be free). I called the customer service line and a dreamer named nayelle or something in billing answered so I asked her why they interrupted my service and charged me 9.95. Of course she said they didnt. She got attitude and her inner gangster took over so I informed her of her lack of intelligence and hung up on the waste of time. Dont know wether to sue Nextlink for theft of personal information, shadow charges, or the emotional distress of being subjected to such sub-par customer service. Do yalls self a favor and replace the train wrecks in billing with your AI assistant that "tried" to set up my router. Which reminds me Ann that helped me activate the router was sweet and helpful. So I guess thats two positives. So yes I was wrong. Look at that I took accountability. Try it out. Maybe you will retaliate and Up-charge me more or throttle my speeds or hell maybe you will come to my house and steal the food out of my kids mouths. Like you tried my data. Response- Your company needs to respect the customer. Respect is earned. People should have zero tolerance for your existence. Come to my house and pick up your trash. Everyone reading this save yourself the trouble and dealings with this predatory company. STARLINK PICK STARLINK. Zero tolerance for your snarky people who obviously learned from you. Yall have a ongoing customer service issue. File chpt 7 or sell to a company that can maintain a business thats useful. ill leave your equipment outside in a box.
• RM

  Ronny Martinez

  6 days ago
  1.0
  Installing and burying the cable was the biggest hassle and customer service I've ever dealt with as far at home Internet is concerned. Was told by Netlink agents on the phone that they have no supervision when I asked to speak with one about how they tore up and left my yard. I had another on tell me " well you get the first month free" insinuating that I shouldn't complain because I get the first month free about how my yard was left. I got hung up on twice. Then I talked to the dig supervisor who was very professional however, he said he was going to tell his guys to fix my yard but they obviously didn't listen him either and left with my yard still tore up. I will probably just order Startlink and cancel Netlink because if this is customer service for installing to get my business I hate to see how bad it will be when I need customer service when I'm already got my internet up and running. CSM (R) Ronny Martinez
• WM

  William McYoung

  Sep 30, 2026
  5.0
  Just had someone out to fix my system. He was friendly and knowledgeable. Did a great job and had me up and running quick. The service I get is excellent. Nextlink is grwat.
• KS

  Kelvin Stewart

  Sep 24, 2026
  5.0
  My technician was very professional and informative very good guy... He should be awarded for his service and recognized...
• AR

  Almir Redzematovic

  Sep 23, 2026
  5.0
  Great customers service i haven't got service like this since 1990 es...

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