Nextlink Internet

Reviews

• WM

  Willie Mood

  1 day ago
  5.0
  My service technician, Danny, was earlier than the start of the four hour window which was very nice considering it was Saturday. He quickly diagnosed the issue and repaired it in no time. He knew he’d probably never see me again but he took the time to visit and build a relationship with the customer. He’s a very personal young man and understands all facets of his responsibilities. Nextlink, you’ve got a good one
• JB

  Jolene Brown

  Aug 15, 2026
  5.0
  Tyler from Nextlink was absolutely amazing! He went above and beyond to make sure everything was taken care of and working properly. He was professional, friendly, knowledgeable, and genuinely took the time to make sure we were happy before leaving. It’s rare to come across someone who puts that much effort into their work and truly cares about the customer experience. Tyler is a great asset to Nextlink, and we really appreciate everything he did. Highly recommend him! ⭐️⭐️⭐️⭐️⭐️
• CB

  Clay Bramlett

  Aug 6, 2026
  5.0
  We’ve been next linked customers for years, and Ethan made setting up service at our new office a great experience. He showed up on time, communicated well, and clearly knew what he was doing. He explained everything during the installation and even work with customer service to lower our plan after determining our new location couldn’t support the higher speeds we were paying for. I really appreciate his honesty and professional professionalism. Great job, Ethan, and thank you, , for another positive experience. Clay Bramlett
• KB

  kelly bramlett

  Aug 6, 2026
  5.0
  We’ve been Nextlink customers for years, and this review is specifically for the installation at our new office location. Ethan was outstanding from start to finish. He arrived right on time, kept us informed of his arrival, and was professional and courteous throughout the entire appointment. It was immediately clear that he knew exactly what he was doing. He walked us through every part of the installation, both inside and outside the building, and took the time to explain how everything worked as well as some troubleshooting tips. What really stood out was his honesty and commitment to taking care of the customer. After testing our new office location, Ethan explained that the infrastructure at this location couldn’t support the internet speeds we were paying for. Instead of leaving things as they were, he contacted customer service and helped us downgrade our plan so we weren’t paying for speeds we couldn’t actually receive. It’s refreshing to work with someone who genuinely looks out for the customer’s best interest instead of just completing the job. Ethan’s professionalism, knowledge, and integrity made the entire experience exceptional. We’ve been happy Nextlink customers for years, and experiences like this remind us why. Thank you, Ethan, for going above and beyond! -Kelly
• DS

  David Sledge

  Aug 2, 2026
  1.0
  I am extremely disappointed with the service and the false advertising. I was told I was within your coverage area, but after wasting my time going through the process, I was informed that I couldn’t receive service. If I had been late making a payment, you would have had no problem charging me fees, so where is the compensation for the time I wasted because of inaccurate information? I live only 1.6 miles from one of your towers, yet you’re telling me I can’t get a signal. That’s hard to believe and raises serious concerns about the quality and capability of your equipment. If your network can’t reliably provide service at that distance, your coverage claims are misleading. Your company expects customers to pay for reliable service, but it seems unwilling to invest in the infrastructure needed to deliver it This experience has been frustrating, disappointing, and a complete waste of my time. I believe this is misleading advertising

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