Nextlink Internet

Reviews

• VT

  Vicki Traweek

  5 days ago
  5.0
  Service tech, Ethan Hall, has been a great help to us. He has been to our business several times to troubleshoot a problem with intermittent service. He examined all of the equipment and has basically replaced everything for us. He was patient with our concerns and sought to remedy the issue as quickly as possible.
• SC

  Samantha Cook

  5 days ago
  5.0
  ⭐️⭐️⭐️⭐️⭐️ Eli Stewart was very nice, professional, and efficient! He did a great job with the installation, explained everything well, and made the whole process quick and easy. Great service!
• MM

  Mike

  Oct 4, 2026
  1.0
  By far the worst experience I’ve ever had with an ISP! Start by the tech being several hours late for install, but then the install itself… the guy runs cable from a manhole and screws it into 3 houses driveways while also running across parts of their lawns and then runs it across my Nextdoor neighbors lawn and across mine leaving a huge roll of cable sitting on my front lawn. I report it for burial a week later when I get an HOA notice, and after he said it. Would’ve already been buried. Then I call again another week later. When I got an actual HOA fine, I get another ISP and call to cancel service. They cancel with no apologies or anything! They cost me more than their worth by a couple of years!! It gets better… When I cancel, I tell them the cable has to go and long story short they still drag their feet so I had to pull the cable myself, remove the screws from all of the driveways and placed the cable in their manhole. I tell the CSR that I’m doing it and she said it’s ok. Then a couple days later a burial team arrives and is blowing up my phone , knocking on my door. Complete ignorance and crappy operations. Then soon later I’m getting blown up again by a removal tech to which I explicitly explained I did not have time for and could not waste another day waiting for like the install tech. I was issued a supposed prepaid return label and was to return the router etc on my own. I couldn’t count on their incompetence so I choose to go further out of my way and return myself. They can’t deliver service or appropriate installs but they sure do call, text, and email every single day looking for that equipment!! WTH?! I get to fedex to return, and the label they sent was invalid, so now I am out more money for shipping! This company needs to get their act together, and is lucky I’m too busy to pursue anything!
• ST

  Stephen Trotter

  Sep 30, 2026
  1.0
  My review it has been a pain in the kiester ... I asked them to not put it in the middle of the drive way but they did every since I have said something it has been nothing but no connection. All the time . I feel like it is personal
• HM

  Heather McClary

  Sep 25, 2026
  3.0
  Update: After leaving this review they did refund me the last month of service. I appreciate that. We live in the country, not too far out, but we always had problems with service being interuppted and slow speeds, especially after 4. We had problems getting signal at all, they came out a week and a half later to put a 14 ft pole on the roof. The guy was talking on the phone and the other man on the phone advised against it, stating "it will tear the roof off with and good wind storm." We ended up deciding the next day to cancel service on the 8th. Our bill started on the 6th ending on the 5th of the next month, and I was informed that with or without service I will have to pay the entire month bill since I called 2 days past that date! They couldnt get anyone out to get the equipment until the 24th. I called again on the 25th, they again informed me they can not do anything about it. I will have to pay the entire month, even though 3/4 of that time we had NO internet and spotty after that. We went with star link, it costs about $15 more, but the speeds are great! Wish we would have done it sooner, but we thought it would be a hassle. It was actually way simpler than getting nextlink to do anything! If you want to cancel, cancel before your bill date starts, because they do not prorate anything or allow you to cancel after that until that cycle is over!

Frequently Asked Questions About Nextlink Internet