Astound | Brownwood

Reviews

• KH

  Kassidy Holland

  Sep 24, 2026
  2.0
  While this is technically a good internet service, the online systems and billing fluctuations tank the overall quality of Astound as a provider. My bill total has changed multiple times since I started using Astound 6 years ago, and they never really notify me of the changes until I’m emailed that the next payment is due. When I called to ask why it kept changing they said a promotion on my account ended. This didn’t make sense to me because the price had changed 3 times in one calendar year, and I had signed up for service 6 years prior with no new contract. The customer service rep told me they don’t notify people of changes because it’s listed in the statement, and the customer is supposed to open each statement to see upcoming changes. They did agree to move that information to the front of my emails moving forward, but it still feels disingenuous to not be upfront about your pricing when you’re a business with many competitors. Something to consider when setting up services with astound!!
• TN

  Thanh Nguyen

  Sep 11, 2026
  1.0
  Worst customer service I have received in my entire life, I'm not one to ever write a review but if I have to write it .One of the Indian guy have talked to me ,I know it because of his accent.He so rude,not even a thank you or sorry ,when he asked me a question ,I feel like he literally yelled at me ,I end up hang up on him .Worst worst customer service ever
• SG

  Shonda Gibbs

  Jul 31, 2026
  1.0
  I called trying to get my internet back and I was told I don't have any equipment. How is that i have had internet for years and not have equipment. I was told the can get a technician out on Tuesday (4 days from now) and will charge me a fee because I don't have "equipment". So frustrating. Maybe it's time to switch companies.
• JR

  J Jesus Rodriguez

  Nov 20, 2025
  5.0
  It was early quick efficient service and good customer service no complaints awesome job
• KB

  Katherin Brown

  Jul 10, 2024
  1.0
  Customer service has been non-existent since the change to Astound and you can't talk to anyone now without getting a read from script response. The wait times are also atrocious no matter what department you try to reach and it is never less than 30 minutes. Nobody answers the phone outside business hours and you get a "leave a message" prompt. They have the nerve to send a tech that obviously hasn't had the most basic training and argues with someone that went to school to do what he does and more about what the problem is. He clearly doesn't know how any of the equipment operates and if he can't plug in a computer and get an error code to tell him the issue, he's lost immediately and gets threatened when you explain what he should know and don't want him inside touching your personal devices after that interaction because well, he's not proven he won't break something and charge for it! Everyone here just wants to argue now when you clearly describe or show the problem. They just don't want to own it, and that is part of having a business. Clearly hired people to pay them junk pay and not because they were qualified, because nobody I have spoken to or dealt with since this transition has been either as a tech or in customer service. Please get the old people back. They did not ground my fiber install correctly or it has developed an issue and lightning entered my home on their line twice. I have over $1k worth of devices that have been fried due to this issue and they refuse to take responsibility at all or even send a truck to look at the problem and ground their equipment and line. Their truck never arrived and there is a clear avoidance of this because they do not want to be proven at fault and have to reimburse me for the cost when I protected everything on my side. Finally one issue fixed and still not compensated for that $1200 ever, which I didn't forget, I find out my service has been degraded and they've discontinued my static IP without ever telling me. They tried to raise my price over $20 per month as well for no reason. Corporate is killing you and that CEO of yours from Frontier? Frontier has gone bankrupt twice. Learn better of it or you will too. You probably lost a good paying customer today. One straw too many breaks the camel's back. People cancel your service when you take away their service and jack up the price and try to force them into unnecessary business plans to get things back they've had for years. Hope you like going bankrupt too with that behavior unless you reign in corporate and their stupidity.

Frequently Asked Questions About Astound | Brownwood