Astound | Brownwood

Reviews

• LG

  Lilly Garcia

  Feb 26, 2026
  1.0
  Worst customer service I have received in my entire life, I'm not one to ever write a review but if I knew how I what I knew now I would've went with a different company. The automated help line was useful and then when I speak to someone they are rude, dismissive, and each person told me a different answer. So beyond frustrated once I ended the phone call.
• AA

  Amber Abernathy

  Jan 17, 2026
  5.0
  Leonel did an amazing job 5 stars across the board… He went above and beyond to get the reinstallment completed efficiently
• RM

  Rylee McAlexander

  May 6, 2025
  5.0
  10 out 10 great service!!
• KB

  Katherin Brown

  Jul 10, 2024
  1.0
  Customer service has been non-existent since the change to Astound and you can't talk to anyone now without getting a read from script response. The wait times are also atrocious no matter what department you try to reach and it is never less than 30 minutes. Nobody answers the phone outside business hours and you get a "leave a message" prompt. They have the nerve to send a tech that obviously hasn't had the most basic training and argues with someone that went to school to do what he does and more about what the problem is. He clearly doesn't know how any of the equipment operates and if he can't plug in a computer and get an error code to tell him the issue, he's lost immediately and gets threatened when you explain what he should know and don't want him inside touching your personal devices after that interaction because well, he's not proven he won't break something and charge for it! Everyone here just wants to argue now when you clearly describe or show the problem. They just don't want to own it, and that is part of having a business. Clearly hired people to pay them junk pay and not because they were qualified, because nobody I have spoken to or dealt with since this transition has been either as a tech or in customer service. Please get the old people back. They did not ground my fiber install correctly or it has developed an issue and lightning entered my home on their line twice. I have over $1k worth of devices that have been fried due to this issue and they refuse to take responsibility at all or even send a truck to look at the problem and ground their equipment and line. Their truck never arrived and there is a clear avoidance of this because they do not want to be proven at fault and have to reimburse me for the cost when I protected everything on my side. Finally one issue fixed and still not compensated for that $1200 ever, which I didn't forget, I find out my service has been degraded and they've discontinued my static IP without ever telling me. They tried to raise my price over $20 per month as well for no reason. Corporate is killing you and that CEO of yours from Frontier? Frontier has gone bankrupt twice. Learn better of it or you will too. You probably lost a good paying customer today. One straw too many breaks the camel's back. People cancel your service when you take away their service and jack up the price and try to force them into unnecessary business plans to get things back they've had for years. Hope you like going bankrupt too with that behavior unless you reign in corporate and their stupidity.

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