Spectrum Store (formerly Cox)

Reviews

• VN

  Victoria Neville

  Sep 18, 2026
  1.0
  Finally leaving them after 40 years I just can't afford them anymore for almost no service
• RS

  Ryan Swan

  Jul 16, 2026
  5.0
  Aaron my man over at the Cox retail store solved my internet modem issue NO PROBLEM exchanging the equipment. Looked into the account that had issues from Cox sales department not transferring the modem code to the new fiber-optic equipment. He listened to the steps taken from chatting to the "bot" online then 2 separate associates that was trying to push a technician for $100. Skipped right to the equipment issue and it was solved. Thanks again.
• PM

  Paul Millen

  Jun 29, 2026
  5.0
  I dropped by the Cox store in Middletown to pick up updated equipment. No wait! Aaron assisted me. He was courteous and efficient and provided me with a few tips to make my equipment installation easier. Thanks!
• JE

  Josh Estrada

  Jun 16, 2026
  1.0
  They told us 1 day shipping, here we are day 4 still no Internet. The website says no deposit, he had to pay a $50 deposit. Hopefully the equipment shows up soon. Update. We went to the store and stood in line with other people holding routers to return. They told us there that a lot of Rhode Island isn't actually serviceable by Cox and apologized for the lies on the website and customer service line.
• DA

  Debra Albro

  Jun 15, 2026
  1.0
  Went to cox store to return modem 882 west Main st, Middletown ri.2 workers told me they don't take them I would have to go to the UPS Store on Belleview ave in Newport. They took the modem. Thank you UPS. No thanks cox for sending me on a wild goose chase. Deb