Brand Certified
Astound | Long Island City
4.5(1260 reviews)
Certified by Astound | Long Island City • May 17, 2026
Business Details
33-16 Woodside Avenue, Long Island City, NY
11101, United States
Certified by Astound | Long Island City • May 17, 2026
(800) 427-8686
Certified by Astound | Long Island City • May 17, 2026
https://www.astound.com/locations/long-island-city/
Certified by Astound | Long Island City • May 17, 2026
About
Certified by Astound | Long Island City • May 17, 2026
Internet Service ProviderBusiness Networking CompanySatellite and Cable Television Sales and Installation ServiceTelecommunications Service ProviderTelephone CompanyWeb Hosting CompanyTelecommunications Equipment SupplierBusiness Internet ServiceCable & Satellite Television Services
Astound is a trusted provider of WiFi and internet with speeds up to 5 Gbps, mobile service, TV services, landline phones, and fiber solutions—known for innovation, reliability, and award-winning customer care. With a focus on flexibility, value, and community, Astound delivers modern connectivity solutions and flexible plans designed for how people live and work today, serving both residential and business customers across Long Island City. Visit our local Long Island City service center to make payments and for in-person equipment returns and swaps. Experience reliable WiFi, internet and broadband with fast, easy set-up, no long-term contracts, and 24/7 local support.
Location
Certified by Astound | Long Island City • May 17, 2026
Astound | Long Island City
33-16 Woodside Avenue, Long Island City, NY
11101, United States
Hours
Certified by Astound | Long Island City • May 17, 2026
Monday9:00 AM - 1:00 PM2:00 PM - 6:00 PM
Tuesday9:00 AM - 1:00 PM2:00 PM - 6:00 PM
Wednesday9:00 AM - 1:00 PM2:00 PM - 6:00 PM
Thursday9:00 AM - 1:00 PM2:00 PM - 6:00 PM
Friday9:00 AM - 1:00 PM2:00 PM - 6:00 PM
SaturdayClosed
SundayClosed
Reviews
4.5
1,260 reviews
5 stars
1,061
4 stars
40
3 stars11
2 stars14
1 star
134
- TRTod RaineyMay 8, 20265.0So far so good. Thanks... I am a little concerned about this Palantir tracking device that you installed, but other than that... internet is working great.
- MCMarissa ChusidMay 6, 20265.0Leo is the best! He was so kind, helpful and efficient. He helped us get our WiFi back up and running so quickly when another apartment in our building caused our disruption of WiFi. We appreciate his great service!
- RBRara BelugaMay 5, 20265.0Robert did an amazing job! So efficient and friendly. Everything was set up in no time. Thank you Robert!
- SGShane GroganMay 5, 20261.0Zero Stars. Worst customer service I have ever experienced. Long-term customers are penalized by constant rate increases while new customers pay half the price. Don't reward this atrocious company with your business if there are other options, its not worth the monthly hassle.
- CFCameron FergusonApr 30, 20265.0Rosevelt was excellent installing our equipment. He was very proactive in finding solutions caused by prior tenants. Thanks for your help!
Frequently Asked Questions About Astound | Long Island City
Does Astound offer a price lock?
Yes, Astound offers a 2 year price lock on any speed.
What internet services are available in your area?
RCN offers a number of internet options in New York to best fit your lifestyle. Internet deals for up to 250 Mbps* speeds start at $34.99 per month. Gig internet with speeds up to 940 Mbps* is also available starting at $49.99 per month.
What areas does RCN service internet to in the New York?
RCN provides internet services in Manhattan, Queens, Brooklyn and many other boroughs and neighborhoods. View the full list of RCN’s serviceable areas in New York: https://www.rcn.com/hub/about-rcn/where-we-service/new-york-service-areas/
Is fiber optic internet available in the New York?
Yes! Fiber internet is available in New York with speeds up to 1500* Mbps. The use of optical fiber enables higher internet speeds than other forms of communication, such as copper wire, that drastically reduce bandwidth.
Do I need a contract to get internet services?
Astound Broadband does not require a mandatory contract for internet services.
Can I bring my own modem/router?
Yes, customers can use their own modem/router with 1500 Mbps. Please refer to the recommended guidelines for equipment needed for speed tiers above 1 gig.
Learn more: https://www.astound.com/support/internet/bring-your-own-modem/
How long does it take for services to be installed at my home?
You can schedule a move up to 30 days prior to your move in date. If you’re eligible for self-installation then services can be activated as soon as you move in.
Read our full Astound Broadband moving checklist: https://www.astound.com/support/internet/moving-checklist/
Does Astound offer self installation?
Yes, you can set up your Astound modem by following the steps in our self-installation guide. Other equipment will require a technician to visit your home to professionally install the equipment. Learn more: https://www.astound.com/support/internet/self-installation-guide/
What internet speeds does Astound offer?
Astound offers a number of speed options including 300 Mbps, 600 Mbps, 1 Gig, 1.5 Gig, 2 Gig, and 5 Gig. Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas.
Learn more: https://www.astound.com/internet/
Is fiber internet available with Astound Broadband?
Yes! Astound’s fiber powered network is available in select locations with speeds up to 5 Gig. The use of optical fiber enables higher internet speeds than other forms of communication, such as copper wire, that drastically reduce bandwidth. Learn more: https://www.astound.com/internet/gig/
What wireless home internet services are available?
Astound Broadband offers a number of wireless home internet services to best fit your needs. Enhanced Whole Home WiFi delivers fast and reliable WiFi throughout your home through the use of multiple access points and TrueMesh technology.
Learn more: https://www.astound.com/internet/wifi/
Does Astound offer internet security?
Yes, you can access the best wireless internet security features and tools including threat scans, family safe browsing, VPN protection, and password management – all managed by one easy to use mobile app.
Learn more: https://www.astound.com/internet/wifi/security/
What is Astound Mobile?
Astound Mobile is the newest product offering from award-winning Astound Broadband. Riding on one of the most powerful networks with fast and reliable 5G service in all 50 states and US Territories (American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands), you can stream, browse, talk and text with confidence. Astound Mobile provides flexibility that allows you to pick and choose the services that best align with your needs. Astound provides the superfast speed combination of home internet and mobile services that are fully capable and ready to handle your every streaming video/audio, gaming, social media and web surfing need. Choose from individual data plans as low as $15/mo/line.
See our pricing, plans and promotions: https://www.astound.com/mobile/plans-and-pricing/
What type of data plans does Astound Mobile offer?
Astound Mobile provides several options so you can choose a plan that works best for your household including 1.5 GB, 3 GB, Unlimited, and Unlimited+ for HD video streaming.
Can I bundle my internet and mobile services?
Yes! Astound Broadband offers a number of ways to build the perfect plan that best fits your needs and lifestyle.
Build your perfect plan: https://www.astound.com/shop/build-a-plan/
What TV packages are available with Astound?
Astound TV packages give you the power to choose the entertainment that’s right for you. Choose from one of our carefully curated packages. We offer popular networks for whatever you’re into – local broadcast, sports, music, news, movies, the works—Astound TV has you covered. To see what packages are available and the channel lineup, check your address to reveal TV packages that are available at your home.
Learn more: https://www.astound.com/tv/packages/
Can I stream TV apps with Astound?
Yes! Stream all your favorite entertainment in one place on the most popular streaming apps including Prime Video, Netflix, Hulu, and Max.
What is the Astound TV+ app?
Astound TV+ is our TV app that lets you turn your phone/tablet/devices into a TV. Enjoy streaming of live TV, On Demand and cloud DVR recordings (via My Shows folder) on your personal device as part of your subscription to our TV & Internet service.
Learn more: https://www.astound.com/tv/astound-tv-plus/
Does Astound offer a price lock on internet services?
Yes, Astound offers a 2 year price lock on any speed.
What internet speeds are available from Astound in Long Island City?
Astound offers internet speeds including 300 Mbps, 600 Mbps, 1 Gig, 1.5 Gig, 2 Gig, and 5 Gig, though availability depends on your location.
Is fiber optic internet available in the Long Island City area through Astound?
Yes, fiber internet with speeds up to 5 Gig is available in select locations, powered by an optical fiber network.
Can I bring my own modem or router when signing up with Astound?
Yes, customers can use their own modem/router for speeds up to 1500 Mbps following recommended guidelines.
Does Astound require a contract for internet services?
No, Astound Broadband does not require a mandatory contract for internet services.
What are the business hours of Astound at 33-16 Woodside Avenue in Long Island City?
The store is open Monday through Friday from 9:00 AM to 1:00 PM and 2:00 PM to 6:00 PM, and closed on weekends.
How can I contact Astound | Long Island City by phone?
You can reach Astound at their local phone number +1 773-219-0355 or the main phone line +1 800-746-4726.
What nearby dining options are available close to Astound's Long Island City location?
Nearby restaurants include The Rail Yard Pizza, Boston Market, Subway, and Starbucks, great for grabbing a meal or coffee before or after visiting Astound.
Are there convenient services near Astound for customers needing storage or moving assistance?
Yes, customers can find Storage Courier and CubeSmart Self Storage nearby for moving, storage, and packing needs.
What nearby transit or convenience locations can help customers access Astound's Long Island City store?
Nearby convenience stores like 7-Eleven and gas stations like Exxon & Mobil Stations are close by, helping customers easily stop for supplies or refueling when visiting Astound.
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