Cox Store

Reviews

• BB

  BishBosh

  1 day ago
  1.0
  Slow, data capped, overpriced. Paid 80 a month in Utah for Utopia fiber got 2 gigs upload and download, cox best you got maybe a gig with data cap. 10mbps upload, cox is a joke.
• WL

  W L

  6 days ago
  1.0
  Cox HomeLife Customers — Are We Seriously Supposed to Just Accept This? I’m beyond furious, and I want to know how many other people Cox is doing this to. After being a loyal Cox HomeLife customer for 6 years, paying my bill every month and spending extra money on additional cameras/equipment, I get a letter saying Cox is shutting down HomeLife on October 22, 2026. Fine — technology changes. I get that. But here’s the part that feels outrageous: Cox expects customers to pay hundreds of dollars out of pocket to replace a system THEY sold us and profited from for years. I priced out a comparable replacement system. My cost? Over $600 out of pocket. Cox’s “help”? An $80 credit. Eighty dollars. That’s not assistance — that’s a slap in the face. So let me get this straight… Cox collects monthly fees for years. Cox discontinues the service. Cox leaves customers scrambling to replace working equipment. And Cox thinks $80 makes this okay? How is this not shifting the financial burden of THEIR business decision directly onto customers? What makes this worse is that Cox appears to have been slowly phasing out HomeLife for years while continuing to bill existing customers. That doesn’t sit right with me. If you got this letter, do not just roll over and accept it. Push back. Escalate. File complaints. * FCC Consumer Complaint Center⁠ * BBB Complaint Portal⁠ * Your State Attorney General Consumer Protection Office If enough customers complain, Cox may be forced to offer actual compensation instead of insulting people with pocket change. I want to hear from other HomeLife customers: * Did you get the shutdown letter? * How much did Cox offer you? * Did anyone get more than $80? * Is anyone considering legal action or a class action? Because I seriously cannot believe Cox thinks this is acceptable.
• TH

  Tara Hawks

  Jun 19, 2026
  3.0
  While Cox is the only Internet and cable provider locally, they're quite pricey. There are satellite Internet providers, as well as 5G Home Internet from T-Mobile and Verizon, which may or may not fit your needs. They do have several workers at the location to assist in cable, Internet, and wireless phone service. I had to drop my service because it was just not affordable. They transferred me to the retentions department to see if they could make me a better deal, so that I would remain a customer. I must say that their offers were quite enticing and locked in that rate for 2 years. I was also offered to place my account on a vacation hold. Yet, the rep said I didn't qualify for that because I had already done that. I explained to the rep that my account has never been disconnected or on a vacation hold for the 5 years that I've had the account. I think they may be looking at the address and not the individual at the address, which they should as rental properties will have different individuals including homes being purchased. Hopefully, this will be something they can resolve with their computer system.
• PD

  Polygon Delta

  Jun 4, 2026
  2.0
  Always full, not enough staff. I shouldn't have to wait in line to simply have my equipment checked in! In this age of AI, why does a technology company not have a robot who's one and only function is to check in equipment? That process takes less than a minute, but I'm forced to wait over an hour? And they don't even maintain NORMAL business hours! 10am is opening? No one wants to work anymore, and this location has worse service than an understaffed Dutch Brothers. I have to travel across town to another location to drop off equipment because it's faster!
• JA

  Jensen Anders

  Jun 3, 2026
  1.0
  It said high speed internet but my house has had horrible internet with cox. Maybe it's just me but cox suck!