Cox Store

Reviews

• GB

  G Mama Bear

  Aug 8, 2026
  1.0
  Went to Cox to change my services as all of my promotions are dropping off. I was supposed to get 1 gig and port my home phone over to a cell. I have no 1 gig service, they charged me upfront for a cell phone and then my receipt (sent via email) reads almost $30.00 less than what I paid for the phone. My bank says otherwise. Where did the extra money go? Went online to check my bill, plan etc and it seems like I got the old bait and switch.Now, I have to drive back to the store and try to get a manager to fix this. What a waste of time, money and effort. Been with Cox since they started here in Las Vegas. I've been here 26 years! I'm a senior citizen so I guess they think they can just treat us however they like and get away with it? So tired of the shady practices.
• DD

  Debbie

  Jul 25, 2026
  1.0
  Business was packed and only see one person working. Ridiculous service. Worst I’ve ever experienced.
• EV

  Erik Villarreal

  Jul 18, 2026
  2.0
  When I canceled internet services with Cox due to the connectivity issues I was having, I was told that my remaining balance will be waived. I then received a bill about a month later for that balance. I tried to speak with reps and chat with them online and no one was able to waive the balance I was told would be waived. I had Cox for over 10 years. Very dissappointed. I recommend people switch to Quantum Fiber interent. Less then half the price and far more reliable.
• BB

  BishBosh

  Jul 8, 2026
  1.0
  Slow, data capped, overpriced. Paid 80 a month in Utah for Utopia fiber got 2 gigs upload and download, cox best you got maybe a gig with data cap. 10mbps upload, cox is a joke.
• WL

  W L

  Jul 3, 2026
  1.0
  Cox HomeLife Customers — Are We Seriously Supposed to Just Accept This? I’m beyond furious, and I want to know how many other people Cox is doing this to. After being a loyal Cox HomeLife customer for 6 years, paying my bill every month and spending extra money on additional cameras/equipment, I get a letter saying Cox is shutting down HomeLife on October 22, 2026. Fine — technology changes. I get that. But here’s the part that feels outrageous: Cox expects customers to pay hundreds of dollars out of pocket to replace a system THEY sold us and profited from for years. I priced out a comparable replacement system. My cost? Over $600 out of pocket. Cox’s “help”? An $80 credit. Eighty dollars. That’s not assistance — that’s a slap in the face. So let me get this straight… Cox collects monthly fees for years. Cox discontinues the service. Cox leaves customers scrambling to replace working equipment. And Cox thinks $80 makes this okay? How is this not shifting the financial burden of THEIR business decision directly onto customers? What makes this worse is that Cox appears to have been slowly phasing out HomeLife for years while continuing to bill existing customers. That doesn’t sit right with me. If you got this letter, do not just roll over and accept it. Push back. Escalate. File complaints. * FCC Consumer Complaint Center⁠ * BBB Complaint Portal⁠ * Your State Attorney General Consumer Protection Office If enough customers complain, Cox may be forced to offer actual compensation instead of insulting people with pocket change. I want to hear from other HomeLife customers: * Did you get the shutdown letter? * How much did Cox offer you? * Did anyone get more than $80? * Is anyone considering legal action or a class action? Because I seriously cannot believe Cox thinks this is acceptable.