Cox Store

Reviews

• KF

  Kandi Ferguson

  Jun 22, 2026
  4.0
  The people at the store were super friendly and very helpful!! The service itself is overpriced crap.
• RH

  Rein Herrman

  Jun 5, 2026
  1.0
  I have had their service since 2007, but will never use them again due to how difficult it was to cancel after I moved. This was a nightmare and like canceling a gym membership. There are better choices out there!!!
• JZ

  J Zam

  May 18, 2026
  1.0
  The customer service rep would not cancel my service. Tried for 20 minutes to cancel and all I got were questions
• JT

  Josh Tran

  May 7, 2026
  1.0
  I had a very concerning experience with Cox Communications. A Cox truck showed up at my home with no appointment, no notice, and no service request from anyone in my household. We have Ring camera footage showing the Cox vehicle and representative at our property. We also saw the individual walk around the back of the house on our rear Ring live feed. Shortly after that visit, our internet stopped working. When we called Cox support, we were told Cox had not sent anyone to our home. When we explained that we had video of a Cox truck at our property and said we may need to contact police if Cox was denying knowledge of the person, the response was essentially that we probably should. We then contacted the local Cox store, explained the situation, and were told to call the 1-800 number again. After about an hour on the phone with support and a manager, Cox finally acknowledged that our internet was not working, but still would not clearly explain who came to our property or why. To make matters worse, we were told we may have to pay a $75 service fee for a technician visit if Cox determines the issue is with our equipment. Our internet was working before this unannounced visit, and our router is a newer Arris Surfboard purchased last year. This has been a frustrating and unacceptable experience. Cox needs better accountability for field visits, better communication between local offices and phone support, and a clear process for customers when an unannounced company vehicle shows up at their home.
• CH

  Constancedo hall

  Apr 1, 2026
  1.0
  If I could, I would give five stars to Blaine and Z, because their people skills, coupled with their Desire to help, are outstanding. However, the general manager at the store came across as arrogant and uninterested in a situation where Cox has taken advantage of an patient in a nursing home and overcharged her more than $2500. So Cox as a company won’t do anything about it. And this general manager Had their dispute policy on a loop and then walked away.

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