Cox Store

Reviews

• CJ

  Chloe Jewell

  Jul 22, 2026
  1.0
  Consider this a WARNING to anyone using Cox Communications or living near recent utility work by IdeaTek and AT&T: protect your property and audit your bills! Ever since multiple contractors began digging lines in April, it has been total chaos SAFETY HAZARDS: They/IdeaTek dug a grave-sized pit in our back yard and left it wide open with zero safety netting for a month. It got so bad that the City Engineer had to step in and order them to fix it immediately. The netting was put up within hours, however it Took 3-4 more weeks to fill the hole, sort of!! When they finally came to fill it, they didn't leave enough dirt to account for settling, leaving us with a sinking yard. SERVICE DISRUPTIONS: Unburied lines and shoddy contractor work leave us with 6–7 full service drops every single month. Working from home makes this a constant THREAT to our livelihood. OVER CHARGING, PLAN TRICKERY, BAIT & SWITCH: We were paying $190/month for 1G Unlimited. (INSANE) When we called stating we might change providers because of the constant issues and high price, phone support (Who sounded like a text to speech robot and never once got my husbands name right after being corrected every time he said it, claimed they'd lower it to $115/mo for 2G, GREAT! and it would go into effect that next cycle which was the coming Friday, except they secretly removed our Unlimited Data, (didn't tell us)which would have cost us hundreds in overage fees! Had we not gone into local office when we did we could be out a LOT of money due to their negligence. However then we were told we cant have it at $115 now its $145 to put unlimited back on!!! BAIT AND SWITCH at its FINEST!!! Ghosted by Local Support: We went to the Topeka store to fix again down internet on July 16. The representative, Brett Britton, promised he’d take care of it and be our direct contact after he confirmed the last rep messed up. I even questioned if they would answer at the store phone, oh yea...LIES Of course they go the route of blaming equipment and even though we told HIM over and over thats not the issue and told him my husband was in IT he continued to do the same stuff they teach them...NOTHING just enough to get you out the door thinking they did something. I called him that exact same afternoon less than 2 hours after getting home with still the same issues we started with and no answer, no return calls, and complete silence for over a week now. (THE ISSUE was AT&T cut the line, we found out the next day ourselves and with the Cox Field Tech who came out the following day) Meanwhile, our internet was down again and loss of work, again! Maybe they should start being responsible for LOST WAGES TOO when ppl are forced to take PTO just to save grace on their behalf!! After 17 years, all Cox offered for months of physical property damage, safety hazards, deceptive plan changes, and constant outages was maybe a very small credit, likely just to shut you up. Under $25. Check your bills, audit your data plans, and keep an eye on your property if their contractors are in your neighborhood! They had us paying $190 for half the speed that the

  45 service would of provided. I don't even know how long we have been over paying because when I asked Brett he didn't answer the question and changed the subject. Once again, our internet went down because AT&T’s contractors cut Cox’s lines. Rather than taking accountability for shoddy work, the contractors just blame everyone else and Cox’s complete lack of effort to resolve the situation only makes a bad image ten times worse. We will see how long this exposed line takes to be buried and the damage they leave again in our yard!! FED UP NO ACCOUNTABILITY about to send letter to FFC because ENOUGH IS ENOUGH!!
• RH

  Retta Harwood

  Jul 13, 2026
  5.0
  Ethan helped me save on my bill today! Appreciate the hook up, my friend ;)
• KF

  Kandi Ferguson

  Jun 22, 2026
  4.0
  The people at the store were super friendly and very helpful!! The service itself is overpriced crap.
• RH

  Rein Herrman

  Jun 5, 2026
  1.0
  I have had their service since 2007, but will never use them again due to how difficult it was to cancel after I moved. This was a nightmare and like canceling a gym membership. There are better choices out there!!!
• JZ

  J Zam

  May 18, 2026
  1.0
  The customer service rep would not cancel my service. Tried for 20 minutes to cancel and all I got were questions

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