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The front of the REI store in Bailey's Crossroads, Virginia
Brand Certified

REI

4.5
(673 reviews)

Business Details

(703) 379-9400

About

Camping StoreBicycle StoreShoe StoreClothing StoreSki ShopChildren's Clothing StoreBicycle Repair ShopRecreational Equipment, Inc.
At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.

Details

  • Curbside pickupNot available

Location

REI
3509 Carlin Springs Rd, Bailey's Crossroads, VA
22041, United States

Hours

Monday10:00 AM - 8:00 PM
Tuesday10:00 AM - 8:00 PM
Wednesday10:00 AM - 8:00 PM
Thursday10:00 AM - 8:00 PM
Friday10:00 AM - 8:00 PM
Saturday10:00 AM - 7:00 PM
Sunday10:00 AM - 6:00 PM

Reviews

4.5
673 reviews
5 stars
506
4 stars
99
3 stars
24
2 stars
14
1 star
30
  • AB
    Alan Boehm
    Apr 29, 2026
    5.0
    My first visit to REI. I am headed to Belize and Guatemala in May. I really needed gear for extension hiking in a rainforest environment. An employee named Alex helped me select pants, shoes, and socks. It was an excellent experience and I greatly appreciate the assistance. You should check it out.
  • AD
    Andrew Davidson
    Apr 27, 2026
    5.0
    This morning I went in because I had an unexpected broken valve on my bike. Rob was at the bike desk, although there wasn’t a specific bike tech there yet, he went above and beyond to make the repair onsite so I could still bike today. Thanks Rob!!
  • CC
    Camren Coley
    Apr 21, 2026
    5.0
    Honestly I came in not sure what I was looking for, but my sister suggested here. I ended up falling for the displays, but when one of the staff saw it, they showed me the folded ones that were brand new and untouched, which led to my sister finding a new backpack that she needed, that she also fell in love with. She could not find her coupon but they already applied it before she had to ask them. Great visit.
  • MH
    M H
    Apr 10, 2026
    1.0
    No customer service. Interested in purchasing two bikes. Had questions between cannon dale or their co-op. Staff was bothered we asked for assistance and pawned us to another colleague after having to radio them. Will gladly plunk down over $3000 elsewhere for two bikes where service is natural and not forced. The parking lot is horrible, and it is disorganized and unkept inside.
  • RE
    Richard Egan
    Apr 8, 2026
    5.0
    Manager was very supportive of an issue we were having with a shoe purchase. I will definitely shop here again.

Brand Certified Facts from REI

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Certified May 17, 2026Yext Knowledge Graph
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