At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Ok experience. Love the store. The CS Rep was more interested in getting me to sign up for the membership rather finding my size. I ended up taking the product from the display (which was my size) and purchased the membership as well. Hopefully it’ll be a good experience going forward.
BK
Bob Kline
Aug 23, 2026
1.0
I have been a member and satisfied customer of REI since at least the early 1980s. . However, this afternoon I took my REI CTY 1.2 bicycle to this REI store (where I bought it) to have some maintenance done and was informed they are no longer doing work on the bicycles they have sold me (or anyone; and yes, I bought more than one bike there). Apparently they don't have the staff, nor any plans to acquire any staff. I assume I don't have to explain why refusing to support what you sell is a bad idea, and pretty much eliminates incentives to shop there. 😢
XB
Xeniya B
Aug 20, 2026
5.0
We purchase a city co-op bike here and while we followed manufacturer’s guidelines for size it ended up being wrong size for me. Mechanic and manager were fantastic. Helped to exchange and fix the issues. I’m a happy customer and will be back. Service was great!
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