At REI, we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing. Whether you're new to outdoor adventure or a seasoned pro, we gladly share our enthusiasm for our products--and the trails, slopes and waterways where we play.
Definitely saw the indifference firsthand with employees. Was going to purchase an almost $500 pair of hiking boots which was taken from me while I continued to shop never knowing that the employee did not put them behind the paying area. When I went to pay, my shoes were not there . A few employees began looking for them but they were never found. They tried to sell me a bigger size which was weird since I had already tried on the correct size. Just don't think they did their job and were not concerned that they didn't make the sale. On Top of that , they sell a few smokey the bear items but yet we're not accommodating to a first responder. Upset to say the least because how are you going to lose a pair of boots?
HH
Hubey
May 21, 2026
5.0
My best luck of any visit to returns shelves.
My Big Agnes tent had been stolen the day before from north of Pecos. REI had an updated version of the same model for one third of normal price. One bad fly zipper out of two on that side. Non-returnable.
Score! Tent had been returned four days earlier.
TD
Thomas Day
May 20, 2026
1.0
Always annoying associates asking if they can help you find something on the floor, but only one person at the register where there is a line.
SC
Seth Carter
May 11, 2026
1.0
Rude service from Cooper. While looking for a roof storage box, he asked me what generation 4Runner I have, when I replied I have a gen4(I love my car) he laughed and said the only 4Runner he respects are gen 2-3. Implying he does not respect my car. Unnecessary and outright rude thing to say. Lost the store a sale and I will not be returning.
What types of outdoor gear and brands does REI offer?
REI offers a wide selection of outdoor gear including award-winning REI brand gear and clothing, as well as products from well-known brands such as The North Face, Patagonia, GoPro, Thule, and Osprey.
What are the store hours for REI in Santa Fe?
REI is open Monday through Friday from 10:00 AM to 8:00 PM, Saturdays from 10:00 AM to 7:00 PM, and Sundays from 10:00 AM to 6:00 PM. Note that the store is closed on Thanksgiving (Nov 27, 2025) and Christmas Day (Dec 25, 2025).
Does REI offer curbside pickup or delivery services?
REI offers curbside pickup service but does not provide delivery options.
What payment options are accepted at REI?
REI accepts multiple payment methods including American Express, Discover, Mastercard, Visa, PayPal, Apple Pay, Android Pay, as well as cash.
Is REI accessible for customers with disabilities?
Yes, REI has wheelchair accessible entrances and parking, making it accessible to customers with disabilities.
Does REI provide any onsite services or bicycle repair?
Yes, REI offers onsite services including bicycle repair to support customer needs.
What notable stores or shops are located near REI in Santa Fe?
Nearby shopping options include New Balance and Daniella Clothing.Jewelry.Accessories for clothing, Chacos and Saucony for shoes, and Ark Books and The Ark Bookstore for book and comic enthusiasts.
Are there dining options near REI for customers to try before or after shopping?
Yes, nearby dining options include La Lecheria (ice cream, American restaurant, smoothie bar), Flying Star Café (diner), The crepe house (coffee shop), and Restoration Pizza Santa Fe (pizza restaurant).
What outdoor or tour activities are available near REI in Santa Fe?
Customers interested in outdoor adventures can check out Santa Fe Jeep Tours or UNCHARTED for guided tours and travel services in the area.
How can I get updates or connect with REI on social media?
REI maintains an active social presence on Facebook at REISantaFe, Instagram with the handle @rei, and Twitter as @REI, where you can get updates and connect.
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