REI

Reviews

• GA

  Gene A.

  Sep 14, 2026
  5.0
  The staff here is incredible; they are consistently eager to assist and frequently exceed expectations. Sameer, in particular, was exceptional in managing my somewhat complex transaction. Thank you, Sameer!
• SG

  susan groman

  Sep 7, 2026
  5.0
  Rei is always so helpful in guiding my purchases. Today they helped me to find a solution that cost a fraction of money instead of buying a new day pack for hiking. Super cool!
• TB

  Trisha Bass

  Sep 7, 2026
  4.0
  It was difficult to tell where the women's clothing was vs the men's. They were sort of split in half, but in the same section in the middle and then the men's continued over to another section...My store, in Oregon, has them on opposite sides of the store, which is helpful. I felt like I had to wander around and actually figure out where things were...
• RJ

  R J

  Aug 28, 2026
  5.0
  Bought a pair of TOPO trail runners back in Nov. 2025. These are $155/pair. One shoe began to develop a hole in the achilles tendon area at about six months. Then the other one had the same issue. I thought no way after just over nine months will they do a return/exchange. Well, the woman who helped me, Kimberly, at REI East Hanover could not have been more accommodating. She did not cross-examine me, but rather suggested reasons that the wear had occurred. She gave me my refund and did it with a smile. Thank you, Kimberly!
• WC

  William Conklin

  Aug 27, 2026
  3.0
  While they have good things, virtually everything is made in China or Vietnam and is being sold at ridiculously high prices...things they're paying $5 - $10 for are being sold to us for $80 - $100+...especially their own branded items for which they're receiving free promotions and advertising...you're paying them to advertise their products. They should seriously step back and make adjustments...