REI

Reviews

• DL

  Dave Lieske

  5 days ago
  5.0
  Been looking forward to going here for awhile now. They are remodeling so inventory may be limited but WOW, were they helpful and friendly! Went looking for hiking boots. Didn't have the size of the ones I wanted but the young man suggested a different brand and "sold it". Had my size and they fit like a glove. Would not have even thought of them. In and out in less than 30 minutes with better boots than I was considering.
• EV

  Elaine Vullemier

  Jun 19, 2026
  5.0
  Great service
• HG

  Hyman Glick

  Jun 17, 2026
  5.0
  The best service anywhere
• RB

  Rando B

  May 22, 2026
  3.0
  I have shopped REI for a long time. This was a first for me. Sales always have long lines but in my experience REI rises to the challenge and staffs the front to keep them moving fast. I gave up after multiple attempts to pickup gear I ordered ( also gave up purchasing in store items). I suggest that they need to add staff to the front for sales! The cashiers do so much; returns, orders, selling memberships ( which are worth it by the way) so having only a couple of cashiers does not cut it. Perhaps they can train more floor staff to do all these things like they used to do? I love REI ( but maybe slightly less this week:(. The staff that was manning the front was incredible considering the long lines.
• BC

  Brooks Chamberlin

  May 12, 2026
  2.0
  I’ve been an REI member since 2010, but my recent experience at the Framingham location was a massive waste of time and gas. I spent $1,000 on two bikes for my kids, but it took three separate trips and three hours of driving to actually get them home. I arrived at 10 AM to purchase the bikes. Despite being a bike mechanic myself and offering to sign a waiver, I was told I couldn't take them until a store mechanic arrived at noon. I returned at 2:30 PM (well after the promised time), and they still weren't ready. I had to come back a third time at 5 PM. To top it off, the 15% Co-op member discount for accessories was only applied to one of the two kickstands I bought, which contradicts the policy for bicycle purchases. I expect better coordination and respect for a customer’s time, especially for a "pro-grade" shop. If you’re buying a bike here, double-check their mechanic's schedule and your receipt before you make the drive. Update 4 days later: I reached out to the store and corporate to discuss the experience and discrepancies and no one had returned my messages.

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