Golden Nugget Lake Charles Hotel & Casino

Reviews

• WS

  Wioletta Szostek

  1 day ago
  3.0
  We have been coming to this hotel for years but this visit felt different. The front desk ladies who attended to the guest on 5/18 in the morning were extremely rude. They charged me for the deposit twice. They refused to even discuss this with me. There were no waitresses at the pool. We were given 1 beach towel per person instead of 2 as in the past. We were told that we are not allowed to bring any drinks into a pool area. And on top of everything all the machines were "dead" .No one was winning at all during 3 days that we have been there. Not even $100 wins. I have never seen anything like it. Not sure if we will be back.
• KM

  katherine mejias

  3 days ago
  5.0
  The H2O pool staff is amazing! We had a reservation for a pool bed and there was a discrepancy with which bed was ours. Timothy and his team were absolutely amazing at not only responding to our issue promptly and professionally but also embodied hospitality culture and did everything they could to turn our experience around. I wish I would have gotten the young lady’s name at the check in desk for the pool to acknowledge her personally as well. Our server was equally incredible remembering our orders of the top of her head and carrying an unreal amount of food and drinks like it was nothing. 10/10 would recommend
• TT

  TexasChicahtx

  6 days ago
  5.0
  Check in, valet and room service was great! Casino very inviting, alittle smoking. Waitress in the casino was hit and miss. Waitress service at the pool was always checking on us. The lazy river was refreshing. They have volleyball and tennis courts. The restaurants (Draftking, Claim Jumper and the Cadillac mexican kitchen)took a little bit for our order to come out so make sure you have time to spare. But the food was good. The pizza was delish! The place where the concerts are held is nice but seats are very, very tight. Close to each other, almost sitting on top of each other if you are curvier person -->🖐 me. Thank goodness the seats next to us were not in use. We definitely will visit again!
• LM

  Laura Zipps Mickler

  May 11, 2026
  1.0
  Do not stay here with kids / babies / toddlers. They do not have cribs / pack n plays available. Our toddler was almost attacked by an aggressive dog while walking onto the elevator. We informed the staff and they did not do anything about it. This hotel does not have access to any drinking water other than from the sink. We asked several staff members where we can get some water, absolutely no where. You have to PAY for ice water at their Starbucks - (maybe the only Starbucks in the world that charges for water). Absolutely terrible if you need to make a bottle for your baby. Our TV in our room was broken and couldn’t turn on. Our bath tub drain was broken. We thought this place was kid friendly because of the lazy river and water slides but absolutely not. Honestly the worst hotel experience we’ve ever had in our life. We will never return here.
• BD

  Brock Dion

  Apr 26, 2026
  5.0
  My wife and I travel from Houston to Golden Nugget Lake Charles almost every month, and it’s easily our favorite casino getaway. From the fun atmosphere and great variety of gaming options to the food, entertainment, and especially the amazing pool, there’s always something to do and enjoy. It’s become a place we truly look forward to visiting. During one of our more recent stays, we unfortunately had a less-than-ideal experience at Lily’s. We waited over an hour for our food, it arrived cold, and some of the items we ordered were no longer available. My wife shared our experience with the team, and we really appreciated that both Jacqueline and John personally reached out on separate occasions. It meant a lot to know they genuinely care about guest experiences. Even though we didn’t ask for anything, Jacqueline kindly offered us a “special room” on a future stay. We decided to take her up on that offer this weekend and even invited seven coworkers to join us for a fun getaway. Jacqueline greeted us when we arrived and personally brought us straight to check-in, which was a really nice touch and saved us from waiting in line. That said, we were a little disappointed after getting to the room because it appeared to be the same as the rooms we’ve stayed in during past visits. After hearing about the “special room,” we were definitely looking forward to something a bit different. Even with that small letdown, Golden Nugget Lake Charles is still one of our favorite places to visit. The staff is friendly, the property is beautiful, and we always have a great time when we’re there. We’ll definitely continue making our monthly trips and enjoying everything the resort has to offer.

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