Golden Nugget Lake Charles Hotel & Casino

Reviews

• MR

  Michael De La Rosa

  Aug 25, 2026
  2.0
  The rooms and related venue looked very nice, but the customer service has been horrendous. I had to change my reservation to move it one day back. I had to wait at least 30 minutes on the phone before I was able to talk to a real person. Once at the hotel, I must have waited an hour on the phone trying to get room service to take us a meal. I Had to go down stairs and visit the restaurant. They kept sending me to someone else to place my order for room service until I finally got to a lady that told me they do not deliver to the rooms. After walking up to the check in counter and asking about room service, I discovered that they only do room service in the mornings and not in the evenings. First of all that doesn’t make any sense to me, but also, would have been nice for the flyer in the room, the internet, and/or the lady I spoke with at the restaurant to mention that. This whole experience has been somewhat disappointing for such a nice looking hotel/resort. I’m not asking for royalty, only for their operations to make a little common sense.
• ZZ

  Zeena

  Aug 23, 2026
  1.0
  I am very disappointed with my recent experience at this restaurant. The food is not as good as it used to be, and the prices are very expensive. I paid almost $5 for drink coke . The customer service was also very poor. There were several employees standing near the entrance who were not doing anything, while only one employee seemed to be working in the back. The restaurant was also very dirty. My order did not come with a spoon or napkins, and I had to wait more than 30 minutes to receive my order. Overall, the service, cleanliness, food quality, and wait time were very disappointing. This restaurant needs to improve its customer service and overall management.
• MS

  Mayme Schwarz

  Aug 17, 2026
  2.0
  Accidentally left several pieces of clothing in room after check out. Called hotel about an hour after leaving and left info on voicemail AND sent email to address as instructed on website. Received automated response that they would reply within 24 to 48 hours. No response. Continued to follow this procedure every few days for 6 WEEKS until I could finally go back in person to inquire. Cindy, lost and found coordinator was not available but spoke to Theresa, hotel supervisor and was told they weren't responsible for LOST items. I responded that the clothing items were not LOST, they were left hanging in a closet in a room reserved in our name and gave the exact date. Hotel supervisor, Theresa, was the most unprofessional and rude person in the industry that I have ever come across!!! Her horrible attitude and poor attempt at explaining why they didn't respond to the calls and emails regarding this simple issue was inexcusable!!! End of story-- clothing was found tagged with name, date, and room number, had someone been interested in only looking!!!!!
• SK

  Sarah Humble Ketcher

  Aug 14, 2026
  5.0
  As always, our trip was absolutely incredible. The easy drive made it perfect for a 3-day mini-vacation filled with unforgettable moments. The waterslide, lazy river, and expansive pools are truly the highlights that keep us coming back. We stayed in the most amazing room, featuring a gigantic bathtub in the center—an absolutely wild and luxurious touch. Our balcony offered stunning poolside views, and our room’s proximity to Grammy and Papa’s made everything so convenient. From the concierge to housekeeping and our cart boy, everyone went above and beyond to make our stay exceptional. The food was simply out of this world—starting with delicious sushi on the first night, queso and chips at the pool, frequent visits to the giant candy store, the best pizza at the grill, and ending with flavorful Mexican cuisine. This trip is the ultimate getaway that combines relaxation, fun, and top-tier service—a great option for multi generation families.
• VV

  Valeri (Val)

  Aug 5, 2026
  1.0
  I recently stayed at this hotel for three days and had a mixed experience. The check-in process was excellent. It was quick, efficient, and the representative who assisted me was knowledgeable, welcoming, and friendly. They made for a great first impression. Unfortunately, my experience at Lillies Restaurant was very disappointing. The bartender who took my order appeared distracted and unprofessional. She didn't write my order down, which resulted in part of my order being incorrect. In addition, one of the sushi rolls I ordered was prepared completely differently from the description on the menu. The hotel room and overall amenities also need improvement. The sliding doors to both the bathroom and balcony were extremely difficult to open and close, making them frustrating to use. Several lights in the room were not working throughout my stay. I also discovered that the coffee maker had not been properly cleaned. After making a cup of coffee one morning, I noticed a nasty white, cloud-like substance floating in it, making it obvious the machine had not been adequately maintained. One day, the water was shut off from 11:00 a.m. to 3:00 p.m. without any advance notice to guests. Later that same day, when I was getting ready to meet friends for dinner, there was still no hot water in my room. After waiting an hour, I called the front desk for an update. The associate I spoke with was unpleasant, never apologized for the inconvenience, and sounded bothered that I was calling a second time. Ultimately, I had to shower with cold water, and it took nearly two hours for a maintenance technician to arrive to investigate the issue. Another concern was the lack of enforcement of quiet hours. Around 2:30 a.m. one night, a group of approximately 10 people was gathered in the pool area, being extremely loud and disruptive. This made it very difficult to get any sleep. What makes this experience even more disappointing is that this was not my first stay at this hotel. In the past, I have always enjoyed my visits and never experienced this level of poor service or lack of attention to the guest experience. I'm not sure if there has been a change in management or operations, but the difference was very noticeable. I love the casino and would likely return to enjoy it again. However, after this stay, I would think twice before booking another room unless I was confident these issues had been addressed. Overall, while the staff at check-in provided outstanding hospitality, the remainder of my stay fell well below the standard I had come to expect. Better communication regarding service interruptions, more responsive customer service, improved room maintenance, and stricter enforcement of quiet hours would go a long way toward restoring confidence in the overall guest experience.

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