Golden Nugget Lake Charles Hotel & Casino

Reviews

• BC

  Bertha Araceli Castro-Baez

  Jul 1, 2026
  5.0
  Golden Nugget Lake Charles is a huge, beautiful, and very well-kept resort. Everything was clean and well maintained, and I stayed on the 6th floor where the view was amazing. The property is very kid-friendly with plenty to do, and there are lots of dining options on-site, including Landry’s, an Asian restaurant, and several other places to eat. There are also shops available if you need to pick up any essentials, which makes everything very convenient. One important thing to note is that smoking is allowed inside the casino area. If you don’t smoke or are sensitive to smoke, that may be something to consider before going. Overall, it’s a convenient and enjoyable resort with a lot to offer, especially for families, but the casino environment may not be ideal for non-smokers.
• VK

  Vidal Knight

  Jun 28, 2026
  1.0
  I have been going here since they opened. Win sometime - lose sometime as expected but always good food and services . I had not been for a while until yesterday . What a surprise, even though many of my friends had said too many changes . The only slot machines that I recognized were a rounder of top dollar and people waiting in line to play . A couple of $100. Top dollar on high limit room . The vast majority of machines were the video type. We stayed most of afternoon and had late lunch at Salt Grass. The food was barely edible except a good Cesar salad. Smoke was so heavy - like no ventilation. Of course I won’t be back . I encourage Texans to make their monetary gifts to Louisiana lobbyist and help their keep this trash out of Texas . Of course it is pleasing to have Mr Tillman F to make great gifts in Houston , especially the University of Houston.
• KL

  Kateley LaBita

  Jun 28, 2026
  2.0
  I am overall disappointed with our visit. 1. Our room did not look very clean and overall just really showed its age and wear. The TV had glowing bright spots all over it which made it hard to watch, the seats were so work that we were afraid to sit on them and rip them even more. The shower door looked as if it had never been cleaned. We just overall felt dirty being in the room. 3. We booked 4 rooms about 3-4 weeks in advance and we said that two of the rooms must be connecting as we were traveling with small children and extended family and wanted to be able to take turns staying with the kids at night while others got to visit the casino. Not one of our rooms was connecting when we arrived. We had made sure to stress the importance of this when we originally booked the rooms and we were told it would not be an issue at all. 4. One of our rooms wasn't even available until after 5:00 which put one of the families behind on our dinner plans since they couldn't all get their room, shower and prepare for dinner before our dinner reservation. (Some of us arrived Friday night, the rest arrived Saturday morning to enjoy the pool - we rented a cabana for the day - and we were expecting our rooms by 4:00 so we could get ready for the night) 5. They do not have any cribs available. I have never been anywhere that does not have a pack-n-play, crib or a space for a baby to sleep. This was just overall annoying. 6. We ate dinner at Cadillac Mexican Kitchen & Tequila Bar to celebrate a birthday in the group (the one whose room was late). We had a reservation for 6:30 and arrived with the whole group at 6:25 and told them we were there for our reservation. We were told basically..."okay...well it's not 6:30 yet". Which is fine, so we waited. At 6:30 I went up and asked again, they said they were getting our table ready. About 5 or so minutes later our table was ready (this is fine no big deal) but they set the 10 of us at a table too small for us. After being served our appetizer our waitress (who was very nice) asked if we wanted to add another table after the people next to us left - so that was fixed. She was very nice - I do not remember her name. But overall the wait time for drinks and food was extremely long. Just waiting for our waters and sodas and kids milks was about 15 minutes or longer. 7. The food by the pool is the worst food I have ever had in my life. We ordered a pizza and a burger. I would rather eat an actual piece of cardboard with tomato sauce on it than the $20+ pizza we received by the pool. I didn't know pizza could be so bad. I was definitely not expecting gourmet pizza - was completely expecting pool food - but this was actually crazy how bad it was. The burger was better but still sad - and it didn't come with any fries, chips or any type of side, just a burger. Just unexpected - especially for the price.
• EI

  Edward Todd II

  Jun 21, 2026
  2.0
  This was my first time to this casino. I have been to many casinos before. When I signed up for a players club card and asked what the welcome bonus was, I was told there is none. They want to see how you play (AND HOW MUCH YOU LOSE) before they will give you any sort of comp AND you have to wait 30 days before they will email you. Now for a casino that is trying to draw people from Texas to come to their casino, I would expect much better comps and perks. No to mention I didn't see anyone winning. I watch someone drop $3,000 dollars in a 10 dollar machine and it was gone in less than half an hour. Talk about fixing the machines. Glad I didn't play any. The poker room, though small was pretty good for the size, though again the promotion they had running didn't favor the players at all. Only 2 qualifying high hands in a six hour period. I had to wait almost 2 hours before I could even play. Like I said I been to many many casinos and this one falls short of being an entertaining place to play. I will try Coushatta Casino see if they are any better. I can see from their billboard they already have a nice promotion for Fathers Day!!
• CG

  Chandler Getzinger

  Jun 15, 2026
  1.0
  Our stay at Golden Nugget was extremely disappointing and, unfortunately, we will not be returning. The issues began before we even arrived. When I called to reschedule our reservation, the representative refused to assist me unless I provided a reservation number. My husband had made the reservation, and despite searching his email, we were unable to locate a confirmation containing that information. The interaction felt more like dealing with an automated system than speaking with someone genuinely interested in helping a guest. Prior to our stay, I specifically requested a refrigerator for my infant son’s formula. When we checked in, the refrigerator was not in the room. I reminded the front desk during check-in and was assured it would be handled. Instead of enjoying the resort, the pool, or dinner with my husband, I spent the entire evening following up on this request. I contacted the hotel seven times. On two occasions, I was told the refrigerator had already been delivered, causing me to leave the casino and return to my room, only to discover it was still not there. As a parent traveling with a four-month-old baby, having proper formula storage is not a luxury—it’s a necessity. The final time I followed up, I went directly to the front desk and spoke with a manager. While standing there, I overheard her tell someone on the phone that “the customer is standing here yelling at me now.” That statement was both inaccurate and unprofessional. I was frustrated, certainly, but I never raised my voice or yelled at anyone. Given that I had already spent a significant portion of my vacation repeatedly chasing down a simple request that should have been handled before arrival, my frustration would have been understandable. Hearing myself mischaracterized in that way only added to the negative experience. What was even more frustrating was that the hotel made no meaningful effort to correct the situation. No apology, accommodation, or gesture of goodwill was offered. Instead, after spending hours trying to obtain a refrigerator for my infant’s formula, I was informed that I would need to pay an additional charge for it. The resort pool area was another disappointment. Throughout our visit, there was trash scattered around the pool deck and common areas. Cups, wrappers, and other debris remained unattended for extended periods. It was clear that additional staff attention was needed to keep the area clean. The dining options were also surprisingly limited. There appeared to be only one breakfast venue available for the entire casino, and Starbucks was the only option for specialty coffee drinks. The lack of communication and knowledge from the front desk continued on the morning of checkout. I called multiple times to ask about the lazy river opening hours, but no one answered the phone. When I walked to the front desk, two employees were present and there was no line of guests, so there was no apparent reason the phones were going unanswered. When I asked what time the lazy river opened, I was told, “Sometime between 9 and 11 a.m.” I then asked whether infants were permitted in the lazy river since my son is only four months old. The employee responded, “Probably, but ask the staff.” Considering he was the staff, I found it concerning that he could not answer such a basic resort question. To be fair, not every employee we encountered was part of the problem. The bartenders at the pool were outstanding—friendly, attentive, and professional throughout our visit. The bellhop was also excellent and provided some of the best service we experienced during our stay. While the pool staff ultimately confirmed that infants were allowed, the repeated lack of communication, poor service, failure to fulfill a basic room request, unprofessional conduct, poor upkeep of resort areas, and lack of accountability made this one of the most frustrating hotel experiences we’ve had. Unfortunately, the front desk and concierge fell far below expectations, and we will not be returning.

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