REI

Reviews

• GG

  Garvin Grullón

  5 days ago
  4.0
  Nice place if not overpriced.
• PB

  Phil B

  May 6, 2026
  5.0
  Great selection. Staff are always helpful. Bike staff are especially great!
• CC

  Cynthia Cox

  Apr 10, 2026
  5.0
  Gabriel (Gabe) was super helpful tracking down my REI membership and helping me figure out the logistics of an exchange and purchase of a new bike
• KI

  Kam I

  Apr 4, 2026
  1.0
  I visited this location today with my wife and my Black Labrador service dog to pick up a pair of Hokas. One gentleman near the Online Pick up asked me nicely if my dog was a service dog and I replied yes. He then said great thank you and walked away. So I am heading up stairs to the shoe section to switch out a 7 women’s size to a 6.5. I walked over to a gentleman named Malcolm and asked him may I have some help or are you currently helping someone? He immediately replied “is that a service dog” I replied yes, his exact words then were “okay that’s a conflict”. I had my service animal with me and he refused me service. He then said “what you need” talking very unprofessionally. I told him I needed assistance with a different shoe size swap out, he said he will get some for me. Nobody ever came to assist me, we were waiting for someone for over 10 minutes as he is walking around asking everybody else upstairs if they needed help. I went to him and asked him “hey did you page someone to help me” he got very hostile with me like he was about to physically put his hands on me and assault me, I felt threatened! I felt this was discriminatory and really is grounds for a lawsuit. So He got very hostile with me and said to me “now you’re definitely not getting my help, I’m going to give you Shannon. Shannon came and assisted me and my wife she was very nice, we finished conducting our business and left. Also, my service animal was just laying on the ground not bothering anyone.. MGMT needs to check Malcolm asap, he is a liability to REI’s good name. When you ask if your dog is a service dog and they say Yes, that’s it. There is no conflict like he said there was. I You cannot ask what my disability is or what kind of service dog he is. Malcom needs more training and should not be on the floor with behavior like this. I should have recorded him, I regret that it didn’t.
• AK

  Anahit Kanayan

  Apr 4, 2026
  5.0
  Beatriz was amazing! She listened carefully to what we were looking for and gave great suggestions. With her help and expertise, we were able to find the perfect running shoes for both my brother and my mother.

Frequently Asked Questions About REI