Central Rock Gym - West Hartford

Reviews

• OP

  Olivia Heuiyoung Park

  Jul 24, 2026
  5.0
  love central rock gym (crg) !!! my previous institution had a bouldering & top rope/lead facility on campus, so this is the first climbing gym i’m paying to go to. i was hesitant at first because of the price (from what i was used to - free) but it’s so worth it. membership comes with access to all CRG facilities (I also go to the glastonbury one!), classes, workouts, monthly guest pass, and more. this location is bouldering only, but has a variety of walls (slab, slash slab, 20-30, 40, 50, 60). they update the routes pretty regularly (on kaya too!) so i haven’t run out of climbs i’m working on. can get pretty busy but most people are respectful. most staff are nice and welcoming 🩵
• HM

  Henry Mirhej

  Jul 20, 2026
  1.0
  I am writing this in regards to an incident that had taken place at this facility a little over a month ago. We had been to this facility a couple times in the past and it was great! Everything from the employees helping us get set up to the tons of climbing paths you could take. My experience with everything else besides that was terrible. My friend Luke had dislocated his elbow after a bad fall, from there all we were shown was negligence and a strong feeling of not being wanted or recognized not only as customers but as human beings. After his fall the worker started talking about monetary things rather than making any effort to help him while he lies there shrieking in pain after snapping his arm from 15 feet up. Instead of calling an ambulance right away, the worker brought up cost before offering any real help. I could talk all day about the incident and what went wrong on the facility’s behalf. But what I cannot come to terms with is how the manager called him and pryed on his vulnerabilities to ENSURE that he wouldn’t take any further action. The manager made it seem like he was on his side repeating many times “I understand where you are coming from” but not once did he actually listein to him. He realized he is young and at his most vunrrable point manipulated him into not pursuing anything. This gym would be the best around if instead of caring about what paths they can make next. They actually took the time to train their employees and staff on situations like this. This facility clearly needs better emergency response training and accountability at the management level.
• PP

  pap150556

  Jul 17, 2026
  5.0
  Extremely clean place with a full gym. They also have a nice and clean place to wash your hands. It's worth the price.
• DD

  dink doink

  Jul 12, 2026
  2.0
  Great bouldering gym with great setting. Unfortunately the bathroom/shower/sauna areas are quite lackluster and do not get cleaned frequently or well enough at all. Every time I go to the showers I see one or more of the following: dirty clothes, used bandaids, yellow spots, hair, and stains on the curtain. I have also seen instances of dirty clothes staying in a particular shower across multiple days, meaning they do not clean (or even check?) the showers regularly. Pictured is the buildup of ignored hard water damage on the outside of the showers because the water there does not drain properly. Although you can occasionally hop into a shower that’s recently been cleaned, I have also noticed that they just never get warm (even if you try the magic tricks they have posted up outside-don’t overcrank, wait for the shower to warm up, etc). The largest offender in terms of bathroom cleanliness, however, is the sauna. There is a build up of grime on the floor underneath the benches that just straight up looks like mud. I have used the sauna multiple times over the last few months and this grime hasn’t been touched, which leads me to believe that they probably skip cleaning the sauna altogether. Had these been the facilities in your average run of the mill commercial gym I would not complain. However, at the price of $100 per month, the lack of both a consistent cleaning schedule and the general shallowness of the cleaning itself demonstrates a certain callousness towards gymgoer wellbeing that is typically unheard of in a facility with such a high monthly price point. I enjoy the bouldering this gym has to offer, but I sincerely hope they put more focus into hygiene in the future.
• LN

  Luke Nguyen

  Jun 16, 2026
  1.0
  The first time I been here the staff was super welcoming and friendly even though I showed up one hour before close, pretty sure his name was chris. Yesterday, and the last time I will be at this gym was my worst experience out of all the places I been to. My hand had slipped at the finish of a high route and I fell all the way down and dislocated my elbow. My friend ran to grab the staff and the staff told him “I have to make an incident report now.” As I’m clearly on the mat in pain, he had no sense of urgency and walked over taking his time. I feel as if his biggest concern was for me not to sue or taking corrective action towards the company instead of making sure I was comforted and taken to get help. Everyone else in the facility just stared. Though 2 people out of the whole facility did run over and try to help my friend. I’m not writing this review in hopes of hurting the company because I know this isn’t their fault, but more as of if you were to get hurt here, the staff and people around you will stare and treat you like you’re a zoo animal.

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