REI

Reviews

• JP

  Juliette Prior

  Apr 22, 2026
  5.0
  my boyfriend and i came here to get some new running shoes for him. dylan in the sneakers section was very knowledgeable/experienced on the subject and listened and gave great pointers on what we should get based on my boyfriends running schedule. the service here overall is wonderful, thank you!
• CA

  Camilo Agudelo

  Apr 15, 2026
  1.0
  I had a very disappointing experience at this store. I came in looking for the right bike for my daughter, expecting some guidance and customer service. Instead, I was met with a very rude attitude. When my daughter tried to sit on a bike to see if it fit her, an employee quickly told us she couldn’t ride it in the store — but the way it was said was abrupt and unhelpful. There was no attempt to assist us, no explanation, and no offer to help find the right size or recommend options. Customer service goes a long way, especially when shopping for kids. A simple “Let me help you find the right bike” would have made a huge difference. Unfortunately, that was not the case here. I left feeling unwelcome and will be taking my business elsewhere.
• MB

  Mister BigGiggles

  Apr 11, 2026
  5.0
  Best cool around. I will try to buy anything I can there. True cash ack for members. They seem to be contracting again closing stores again. Including their only nyc store in the puck building. It's always packed. I have to believe they could move to less swank digs and be just fine. Really their supporters don't need swank. They need RaeI.
• MR

  Mitchell R.

  Mar 2, 2026
  5.0
  I visited this location because I recently became an REI member and wanted to browse the store to look for items that I could use. The associates are so friendly and I truly appreciated that. It was such a welcoming atmosphere. One of the best that I have ever experienced. A truly great place to shop.
• MO

  Michael OKeefe

  Jan 30, 2026
  4.0
  The staff is very helpful but it may be a little difficult to get one to help you. Meaning not my department go wait I'll send someone over. It took me 15 minutes before the 3rd person I spoke to helped me. And he was great. The store moves at a slower pace probably because once you get your guy he helps you like you are the only customer. The selection on line does not reflect the in store inventory despite the claim something is in stock. If you are traveling a distance call and verify.

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