REI

Reviews

• TE

  Tammy Edwards

  2 days ago
  5.0
  I visited this REI to returned items that I ordered online. I haven’t been to this store in a long time and was happy that the return went flawless. Employee was professional and friendly as with all my encounters with REI workers.
• VS

  Vajra Stratigos

  Aug 17, 2026
  5.0
  Kale in Bike Repair was absolutely fantastic. From the minute I walked in, he was friendly, knowledgeable, patient, and genuinely interested in helping me get everything sorted out. He took the time to explain what was going on with my bike, walked me through the options, and made the whole experience easy and enjoyable. What stood out most was his attitude. Kale wasn’t just doing the job, he was engaged, helpful, and clearly cared about making sure I left feeling good about the experience. That kind of service is exactly what keeps people coming back. Kale is an outstanding representative of REI and the kind of employee every company wants interacting with its customers. Really great experience from start to finish. Thanks again, Kale!
• SL

  Samantha Lincoln

  Aug 13, 2026
  5.0
  Even though there is some construction going on, this store is great and has a large, comprehensive inventory. Lots of good sales on apparel too. I came specifically to look for hiking boots and the sales associate who helped me, Nicole, was fantastic and very knowledgeable. She also helped me sign up for the REI membership which has great benefits. I wish the REI in my hometown was this good, but unfortunately the service and there was terrible. Hopefully I will be able to spend more time in boulder and will be able to shop here again!
• DH

  Dale H.

  Aug 12, 2026
  1.0
  Online ordering for pickup is a joke! They said it would be ready at 4:30. It wasn't ready till 6:08. I get to the store and I have to stand in line with all of the other shoppers. They don't have a separate pickup line. So there's absolutely no time savings. Which is why people order pickup. To save time. It would have been faster to drive to the store, grab the stuff and get in the same damn line they made me stand in anyway. Ridiculous.
• JM

  Julian Mukerji

  Aug 3, 2026
  1.0
  Mike gave the worst customer service I've ever experienced at check out. Came in to buy a few shirts and shorts at check out I use my mother number for the receipt. He proceeded to tell me in the future I can't use it and I'm "too old to be using hers and should get my own" I'm not using her rewards, I've worked at REI and I never heard of a policy stating you can't use others phone numbers. I spoke with a manager and he confirmed there is no such policy. I don't recommend this REI and Mike should be fired for his lack of customer service he was rude, condescending and very unpleasant. Take your business elsewhere