Ameristar Black Hawk

Reviews

• SP

  Sky Pirce

  1 day ago
  5.0
  OVER IMPRESSED! 5/5 Stars – An Unforgettable Birthday Luxury Experience & Truly Miracle-Working Spa! If you are looking for the ultimate mountain getaway in Colorado, look no further than the Ameristar Casino Resort Spa Black Hawk. From the moment you walk through the doors, the atmosphere strikes the perfect balance between high-end luxury and warm, welcoming hospitality. Between the exciting casino floor, incredible dining options, and stunning mountain views, it already checks every box for a fantastic trip—but the standout feature of our entire trip was hands-down ARA Spa. We were visiting to celebrate my partner's birthday, and the extra special treatment and relaxing atmosphere made the celebration truly unforgettable. My partner and I booked a couples massage session during our visit, and saying it was incredible would be an absolute understatement. It was, without a doubt, one of the best spa experiences we have ever had. What made the entire visit so special was the remarkably quiet, peaceful atmosphere throughout the spa facilities. Stepping away from the lively casino floor into such a calm, tranquil environment instantly put us at ease. Unwinding by the pool was pure bliss—the area is serene, beautifully maintained, and provided the perfect, peaceful spot to celebrate and soak in the quiet ambiance before and after our treatments. It added an extra layer of relaxation that made the whole experience feel like a true sanctuary. A massive thank you to our phenomenal massage therapists, TammieLee and Latoshia! My partner has been dealing with excruciating sciatic nerve pain that makes day-to-day comfort a real challenge. Latoshia worked absolute wonders—she pinpointed the issue immediately and targeted the exact pressure points needed to completely relieve the sciatic nerve tension. My partner walked out feeling noticeable, life-changing relief for the first time in ages—what an amazing birthday present! Meanwhile, TammieLee took care of me, and she is a true miracle worker! I came in with horrible tension and stiffness, but TammieLee’s technique, precision, and deep tissue expertise completely fixed my back issues in a single session. I couldn't believe how weightless and relaxed I felt afterward. The spa facility itself provides the ultimate relaxing ambiance, but it’s the tranquil environment and elite talent of therapists like TammieLee and Latoshia that set ARA Spa apart from any other resort. Celebrating a birthday here was the best decision we could have made. Whether you’re coming up to Black Hawk to play table games, enjoy a fine dining dinner at Timberline Grill, or just unwind for a special occasion, make sure you book a session at the spa. We will definitely be back!
• DW

  Deborah Wilson

  4 days ago
  2.0
  We use to like to go up overnight. Rooms look clean and inviting. But I never could sleep good! Mainly their hard beds! When they replaced the mattresses, I thought maybe the mattresses would be softer and comfortable. But no! So we don't stay there now. Plus the slot machines never pay back good. Just little bits now and then. When they first opened they were more generous with payback. We choose other places to stay now that are better. Need more comfortable beds and payable slots! Food is good. Our opinion..
• PP

  phearon94

  Aug 26, 2026
  2.0
  Well, let me start by saying my wife and I went up for our 4 year anniversary and were quite disappointed. There was a used, bloody tampon on the floor of our room. When I informed the front desk, I was told we will come clean it and waive your resort fees (which for a biological hazard doesnt seem like that was enough) Well several hours passed and no one ever came to clean it. I went to complain again and was moved rooms to an upgraded room, which was a fancy way of saying higher floor and a $50 dollar meal credit. The new room was identical and there were blood stains on the comforter. Overall disgusted with the rooms, and the lack of caring from the front desk. Will not be staying here again
• BK

  Brian Knight

  Aug 12, 2026
  1.0
  I’ve been going to Monarch Casino for years, and after what I witnessed last night, I feel like this needs to be said: Monarch needs to do a much better job monitoring what is happening on its casino floor and protecting its guests. Last night I met another guest who had recently hit a significant jackpot. Over the next several hours, we struck up a friendship, and I started noticing three individuals who repeatedly seemed to end up near him wherever we went. Their behavior caught my attention enough that I began deliberately watching what was happening. As we walked away from the 24/7 restaurant toward the elevators, I used the mirrors along the hallway to look behind us and asked him if he recognized the people following behind. He immediately identified one of them as a man who had previously sat next to him at a machine and had been trying to distract him while he and his girlfriend were gambling. That was a major red flag. From what I personally observed, these individuals appeared to be watching for opportunities involving players’ chips, cash, wallets, or other valuables. I cannot say what their intentions ultimately were, but their repeated proximity, distracting behavior, and apparent focus on this guest concerned me enough that I notified Monarch security. What disappointed me most was the response. I did not get the impression that my concerns were being taken particularly seriously. Casinos naturally have people drinking, celebrating, carrying cash and chips, and sometimes winning substantial amounts of money. That makes security and active monitoring incredibly important. Guests should not have to figure out for themselves whether someone is following them, distracting them, or positioning themselves to take advantage of them. This also isn’t my first time noticing questionable behavior on the casino floor. I live close enough that Monarch has been one of my regular casinos, and I’ve been coming here for roughly 10 years. I’m familiar with the property and the normal environment, which is exactly why what I witnessed stood out to me. Monarch, you need to do better. You have extensive surveillance capabilities and security personnel. When a longtime customer reports suspicious behavior involving someone who has recently won a significant amount of money, it deserves immediate attention. I can only wonder how many intoxicated tourists, jackpot winners, or people simply enjoying themselves have been targeted without ever realizing it. Until I feel confident that guest security is being taken more seriously, I’ll take my gambling money elsewhere — Bally’s is right down the road.
• OG

  Omar Garcia

  Aug 6, 2026
  1.0
  Unfortunately the hotel was gorgeous but the staff were rude and disrespectful and unprofessional to s point of discriminative mu wife was crying and we didn't even stay one night the registration desk charged us almost 10o dollars more for hotel fees we eeee tlld that would not be any more suprises but that was just the first then I was told i could get a 100 dollar credit from the cashier off my card so I followed the instructions and when I got to the cashier she wasmore rude then the first thief at registration and she said she's your id I said it's in my room she said well go get it the I'm keeping your credit car and the 100 dollar credit receipt I was furious she said how do I know it's your catd it could be stolen she damn near called me a liar and a thief in my face so I showed her the identification she gave me my redi card and the ticket returned my id but never gave me my 200 dollar credit even though I proved identity then she continued to say if I didn't get the 100 dollars and use it iñ two hours that funds would be put back on my card that was B S I didn't even finish my stay not even the first night then the deposit for the room I quitedidn't get back yet they instead charged my card more money I had enough on there came home there's 86 dollars this is crazy and it's low lass from such a high class looking establishment to the low lass ignorant thriving rude racist staff who lied and stole and insulted my disabled wife it was a true let down and we were saddenrf and we left we chose not to endure anymore unpleasantness from them it was such a nice place but not nice enough to endure the staff a second more we packed our stuff and headed home still no money back on my card for the cashier credit I never got or the hotel deposit never fur

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