Ameristar Black Hawk

Reviews

• MF

  Maria F

  4 days ago
  1.0
  Wow . I’ve been coming here three times a week but yesterday they kicked me out. All I drank was the drinks they gave me and I kept tipping $5 for each drink . Even when they told me I had to leave I was in the middle of free games and the waitress was still coming to me with a drink . Why would they kick me out in the middle of free games and the waitress on her way with a drink for me !? . Someone was mad that I was winning while they were losing …. Maybe they should have told the waitress not to serve me more instead of kicking me out because someone was mad they couldn’t win while I kept winning . Also 2 weeks ago some guy was harassing my friend yet they couldn’t kick him out . The police even came and she filed a police report but they told us they couldn’t do anything, but wow they kicked me out while I didn’t harass anyone then way he was harassing and stalking her. Wow . But hey at least they kicked me out with money but still what a joke . But thanks for kicking me out with money while I went to another casino and quadrupled it up . They really need a better process of what patrons deserve to be kicked out .
• EV

  Eric Vowell

  4 days ago
  3.0
  Well the first thing you have to get through is the smell of marijuana everywhere in the parking deck when you park. People are waiting around in the parking deck smoking marijuana. Once you get through that and make it to the check-in desk inside the casino the staff was rather rude understood they were under some stress because it was the weekend and they were Beginning to Look up. But they were rather short uninformative and could have been a little more patient. That checked into the room nothing special there the casino nothing special there but it is in a pretty neat location
• EF

  Emily Faulkner

  May 3, 2026
  2.0
  I think I had my hopes too high. It was an okay experience. The hotel was clean, the room was fine, the food was really good at multiple restaurants there, the view was amazing. They're not a Penn Play casino that you can use the app to be cashless at the casino which was disappointing and a feature I've grown to love at other Penn Play casinos. The most frustrating part was that the power was out late Friday into early Saturday, and no water pressure while the power was out, and there wasn't any communication from the hotel. I called the main Penn Play hotel help (which was someone in Florida, who was able to get ahold of someone in Blackhawk) and they said it was out for the whole city (but I could see from my room that wasn't true) with no ETA of coming back on. Without power, couldn't get back into rooms. Would've been nice to have some type of notification, push notification with the app, communication from the hotel, something with the power / no water issue. The parking garage is a hot mess; felt like all compact spots / not wide enough between the left/right sides parking - there wasn't enough room for two cars to get by in some spots with the way people parked - no one gave one care about any kind of line that was painted.
• AC

  Aaron Calvo

  May 2, 2026
  5.0
  A month ago, I had a really frustrating experience here that honestly left a bad impression. But I believe in giving credit where it’s due—since then, Ameristar Black Hawk has completely turned things around for me. On my recent stay, the staff has been welcoming, professional, and genuinely helpful. The level of service I’ve received this time feels like what you’d expect from a property of this size. It’s been a night-and-day difference. Everyone I’ve interacted with has treated me with respect, and the overall experience has been smooth and enjoyable. That kind of improvement doesn’t happen by accident, so I have to assume management took feedback seriously—and it shows. I’m currently staying here again, and this time it’s been a great experience. I appreciate the effort to make things right and provide better service. That goes a long way.
• DB

  David B

  May 2, 2026
  1.0
  We were accosted by security banging on our door at 4am asking for "Hotel property" that we took. If you are a fan of roulette don't even think about leaving the table with "Hotel property" as beginner gamblers we left the table with the roulette chips and we were rudely awakened by security at 4 AM banging on our door demanding the chips. This place is an absolute disaster of an operation, who doesn't tell a rookie they can't take roulette chips from the table? Also why can't we reconcile this in the morning at a decent hour? Every interaction with a staff member has been nothing but negative. As if we are a nuisance. I have never felt more unwelcome in any establishment. I understand the issue of different values at different times for roulette chips, however... security banging on our door at 4a stating they witnessed on camera a female leaving the table wIth the roulette chips. Presumably with a time stamp and other evidence... sounds like something a multi night paying guest could reasonably reconcile at a decent hour. Not 4a like a grand theft suspect? If $300 in the middle of the night is an issue for a casino they have bigger problems. Makes one wonder about the financial health of an organization? Also big warning. No policy posted online or anywhere public but the hotel has a NO alcohol allowed in your room policy. Don't bring beers or other beverage with you. Hotel policy is to confiscate alcohol as you pass by security on the way to check in. Seriously, you are not allowed to bring beverages to your own private hotel room they will be confiscated if they see them. We were told not to worry you can get beverages as you gamble. 5 hours of gambling and we had 3 waitresses come by. Had to go buy drinks at the bar for 5 of us. A real joke. From terrible management to overzealous security there is no world in which I would ever return to give them my business. We were treated like criminals from the moment we walked in the doors with a box of Coronas. I am regretful we spent so much money in thier casino, restaurants, and hotel. Shame on me. Avoid at all costs, worst experience ever. Exactly the reason I will never come to Blackhawk especially the Ameristar.

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