Purchased a firearm online along with additional merchandise. Paid in full online. I have done this before with a smooth transaction. This time I decided to purchase additional merchandise before being walked out to the front of the store with my firearm. The employee rung up my instore purchase of ammo and tagged on a background check fee for my online purchase that was paid in full online, signiature only required. Tagging on undisclosed fees left a bad taste in my mouth. Instead of making a sceen, I will call customer service. When I checked my bags, I noticed merchandise missing from my online purchase bags the employee handed over to me at the front door. Possibly inside theft? I had to go to the customer service counter to recover my merchandise. Horrible experience for a repeat customer. Hello Scheels, the most important asset to any business is the repeat customer. You don't want to lose a repeat customer when your competator is right down the street.
⭐⭐⭐⭐⭐
We had a wonderful experience at Schell’s! The atmosphere was welcoming, the service was excellent, and everything was handled with care and professionalism. You can tell they truly value their customers and take pride in what they do. It’s always refreshing to find a business that combines quality, friendly service, and a great overall experience. Highly recommend Schell’s, and we look forward to coming back!
SF
Spencer Forsberg
Sep 19, 2026
They have a huge selection of products, from clothing and e-bikes to firearms, LEGOs, workout equipment, and sporting goods.
My favorite experience, however, was a recent visit to the firearms department. One of the salesmen took the time to let me handle several high-end pistols, including the SIG P211, an Atlas, and a Taran Tactical. He was extremely knowledgeable, helpful, and willing to take the time to answer my questions.
The selection alone makes this place worth visiting, but the knowledgeable staff and excellent customer service are what made my experience stand out.
CP
Callister Films & Productions
Sep 19, 2026
It is an exceptionally large sporting goods store more generalized in all sports fields, including ball sports, disc sports, a huge selection of firearms, hunting and fishing gear, snow and water sports, high performance sports eyewear, clothing, footwear, and a huge selection of toys, including lots of legos and toy guns. It is really truly a sportsman’s haven. Plus a big Ferris wheel, arcade games, a cafe, and more.
First time customer and the experience was terrible. I called on a specific handgun and they said they had 2 but only one left that was not on display and they would hold it for me. I drove an hour to wait 45 min, completed paperwork was never shown the gun, they did mount the red dot I also purchased. Brought it out in a box taped shut, escorted me downstairs as required. As I was almost ready to leave the store I realized I had not even seen the gun so I asked the lady if I could open it to look prior to leaving the store I was told “ you can’t open it in the store so if you go to your vehicle and look and there are problems come back in” to my surprise the gun is chipped, scratched and was definitely on display and heavily beat up! I went back and was told sorry since you left the store there is nothing that can be done. This was a 2,800 gun and to replace the beat up parts will be almost 400 so extremely dissatisfied with this as a company this size it was terrible to experience this!!!