ALO

Reviews

• MM

  Mariah

  1 day ago
  2.0
  My husband bought me a gift that I wanted to exchange. We don’t have an ALO in Idaho, so we came 3 hours away to exchange on 7/1/26. A rude team member with long brown hair began immediately with “Can I take your bag?”, referring to my exchange. My husband was immediately put off by the behavior and I reassured him that it was probably standard protocol to take exchange bags. I should not have given the benefit of doubt, as each item I picked up to look at she immediately came up to me each time and asked rudely “Can I have that? Thanks.” and immediately took them to a fitting room. I didn’t have time to even think if I wanted to try something on or not before it was being taken away. She also continued to hover over us. No other customers were being treated similarly in the store, and to be quite frank I was the only non-white customer. I’m not one to comment on these things usually, but when your conservative white husband is telling you you’re being mistreated, you’re being mistreated. The two stars are for the two girls that were very sweet to me and didn’t treat me any differently. You girls know who you are, thank you. I’m glad they are building an ALO in Idaho so I will never have to experience this location again. Please work on your biases :).
• RR

  Rachael Robinson

  Jun 29, 2026
  1.0
  Went into this store just wanting to look around. This wasn’t started by the employees but, a customer rudely told MY father to stop recording me (we don’t see eachother often and he has always done this) basically accusing him of being a perv. The amount of judgment and uncomfortable looks from the employees was incredibly upsetting. My dad, my friend, and I all felt like we were being watched and judged as if we had done something wrong, when we were literally just existing in the store. It was embarrassing, unnecessary, and honestly very hurtful. At the very least, employees could have continued doing their jobs instead of stopping everything to stare and make an already uncomfortable situation feel even worse. Being treated like we were something to gossip about or judge was extremely rude and unprofessional. Not my first time having an unpleasant experience in this store but, this one was worth writing about.
• FK

  Fliss Kahn

  Nov 22, 2025
  5.0
  I had such a great experience in this store! Everyone I came into contact with was so friendly and helpful.
• AO

  Alexandra Oldroyd

  Jan 16, 2024
  5.0
  Had to leave a review because the most darling Russian gal helped me and my husband get some things and was so kind and friendly! I was so happy to try their clean skin care line being pregnant! Wonderful customer service!

Frequently Asked Questions About ALO