JCPenney

Reviews

• JA

  Jenn A.

  May 2, 2026
  1.0
  I was looking at clothing that are what I like to wear in the younger section today. I am 53, and have my own style I wear. As I was looking at a spaghetti strap top, an employee approached me. She told me I was looking in the teenage young women's section. I told her I know, these are the types of clothes I wear. I have been doing a lot of healing over the last three years. Growing up I was never allowed to wear spaghetti straps or sleeveless clothes. So I choose to wear them now, because they make me feel good. Also, three and a half years ago, I was SA'd. Wearing the clothes I want is part of my healing process for what happened to me. We women should be able to wear what we want, without any harm or judgements from others. The woman employee told me if I was to wear those clothes, I needed to wear an XL top. I told her I wear size medium in these clothes, and pointed to my strapless top I was wearing. She would not believe me, and insisted I try on an XL top. I pointed and told her I had just tried on the dresses next to the top, and the mediums fit me. She left me alone after that, but I decided to leave because I am not going to buy anything from a place who have rude employees. My suggestion is to train your employees better on how they treat their customers. Her words hurt deep. Especially since I have lost a lot of weight over the last 4 years, and have been so happy to wear clothing I want to wear.
• LB

  Lynda Brown

  Apr 18, 2026
  1.0
  This place is not selling non JCPenney items from outside retailers. They are trying to be a marketplace - however buyer beware as they will charge you shipping and if it the item is wrong (although described as right) you will not get your shipping charge back and you have to pay to ship it back or take it back to a physical store. I bought twin sheets and they claimed to fit my deep mattress however they do not. They also smelled like chemicals even after I washed them with a fabric scent booster. Disgusting how a company as reputable as JCPenney has spiraled down the corporate path and no longer maintains the quality they were known for in the past.
• HN

  Heidi Nelson

  Mar 30, 2026
  5.0
  JCPenney’s is my favorite store not only because they have great discounts and great selections but especially because of their wonderful employees and Iid especially like to take a moment to recognize iris she works so hard cleaning the fitting rooms , organizing the go backs putting them away making store look awesome while recovering the drift depts always so happy and helpful and especially gives the best customer service going above and beyond she deserves to b acknowledged by corporate and promoted jc Pennie’s is lucky to have her and that’s why I keep coming back to say hello to that beautiful kind soul Also, I have had wonderful experiences as well with Miss April she has so much experience and knowledge helping me decide which product is best in the make up dept , and also at the register having Citlali ring me up and provided me with fantastic service & with a beautiful smile thank u iris Citlali April u all deserve recognition and a promotion 💙💛
• EG

  Ella G

  Jan 20, 2026
  1.0
  Went in blind for a gift and the salesman let me spend a stupid amount on cheap material in the jewlery dept. I CANT wait to return it tomorrow after ordering through a small business for a better material and 75% cheaper 💀
• JR

  Jay Rosenblum

  May 11, 2023
  4.0
  They had a great selection of spring and summer merchandise but still have a small staff to serve the public. Their pricing and sale pricing makes the merchandise a good value for the product quality.

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