lululemon

Reviews

• NH

  nam ho

  Jul 14, 2026
  1.0
  I had the worst experience at this location today, and I will never come back or shop here again. My family and I will no longer buy clothes from this store. You’ve lost a customer. During my last visit, an employee told me I could bring my shirt back and they would exchange it for me. Because of that, I came back today, but the employee helping me at checkout said they couldn’t do it. How can one employee tell me I can, while another tells me I can’t? Your staff should be properly trained so everyone gives customers the same information. Then, when I was checking out with the two new items I was buying, they couldn’t find my account. I gave them my phone number, but it didn’t work. Then I gave them my mom’s phone number and my brother’s phone number, and neither of those worked either. My family loves Lululemon, and we’ve shopped here many times. My brother is a certified personal trainer and receives the trainer discount. In the end, I had to open the Lululemon app and show my membership there. My app is linked to my phone number, so I don’t understand why it couldn’t be found in your system. That was incredibly frustrating and disappointing. To make things worse, my credit card didn’t work the first time I tapped it. I had to tap it a second time. It may seem like a small issue, but after everything else, it just added to an already terrible experience. After the way I was treated today, I’d rather shop at Vuori, where I can get similar quality along with much better customer service. You’ve lost me as a customer for life.
• SC

  Sally Callie

  Jul 4, 2026
  5.0
  Expensive but good quality!
• SD

  sophia dahl

  Apr 11, 2026
  5.0
  This location is amazing!! All of the employees are so helpful and kind and made me feel so welcome! Definitely will be coming back here!
• AK

  Anna Kimball

  May 2, 2024
  5.0
  Huge shout out to Orem store for helping me buy gifts for an event! They were helpful, efficient, and handled my needs with care! Will definitely return!
• GS

  Gianna Salerno

  Feb 12, 2021
  1.0
  Having shopped at multiple Lululemon’s across the country I have to say that I have had multiple negative encounters here. Each time I felt unwelcomed and was treated like an inconvenience. The employees are ill-mannered and rude. Which is really disappointing because it creates a very uncomfortable atmosphere.

Frequently Asked Questions About lululemon