American Eagle

Reviews

• HC

  Hailey Conder

  Sep 22, 2026
  2.0
  I brought in an aerie order for return and they laughed at me and told me I had to go to aerie… I have always been able to return items to either store so I found this strange and it’s also not detailed in their return policies. I also found it confusing that all of the signage at this location, including the register was in Spanish? I didn’t see any selection to choose English it was like it was auto set to Spanish? This would be fine but my receipt was also printed in Spanish which I don’t speak…
• BS

  Breanna Schmeidler

  Sep 3, 2026
  5.0
  My favorite store in the world 🌎 I can always make an easy return or exchange without any issues.
• MM

  MissBrownie

  Aug 10, 2026
  1.0
  Terrible customer service by the staff at the register. I had online items bought from AE online that I took to this store to return. Because some of items had Aerie tags on them, I was told that they would not be able to process my return and that I had to go to the Aerie store inside the mall in order to process the return. The online receipt specifically stated that all online items can be returned to ANY AE or Aerie store, no stipulation that if there is an Aerie store inside the same mall that items must be returned there. The people at the register were rude and extremely unhelpful.
• KC

  karen Culver

  Jul 24, 2026
  5.0
  River is fantastic!! River got me the best prices ever for some great clothes and is a delight!
• ZP

  Zal P

  Jul 8, 2026
  1.0
  Customer experience service tonight was absolutely horrendous. We showed up unknowingly 10 minutes before the store closed and everyone (the manager included) could not have been possibly more rude about how inconveniences she was feeling that we were there. She glared at us until we left. She did not help find the size that we were looking for for my nine year-old who left in tears. This manager should be fired. I have spent 10+ years in retail customer service and this store has 100% missed the mark on training its staff as to basic customer service points. Embarrassing.

Frequently Asked Questions About American Eagle