Vans Outlet

Reviews

• HA

  Henderson's Adventures

  Jul 20, 2026
  4.0
  Good selection okay prices and helpful workers
• JG

  Justin Glore

  Jul 13, 2026
  1.0
  I've been wearing Vans since before most of the employees working in the stores today were even born. I've supported this brand since I was a kid and still shop both online and in-store regularly, so this experience was especially disappointing. While on vacation in Utah, we stopped by the Vans Outlet in Lehi. Right away, one of the sales associates seemed annoyed that I was asking basic retail questions. He wasn't outright rude, but he definitely acted like helping customers was an inconvenience. The bigger issue came at checkout. The store had signs everywhere advertising a BOGO promotion on red-sticker items, and other employees confirmed the promotion. We found a couple of cardigans for our daughter and brought four items to the register. When the transaction rang up, one of the cardigans was clearly charged at full price. I politely asked about it, and instead of explaining it, the cashier became increasingly rude and dismissive. She repeatedly snapped, "It comes off multiple items," even though the discount obviously hadn't been applied to the cardigan. I even grabbed another cardigan with a tag to verify the pricing, but she continued speaking to me with an attitude instead of helping resolve the issue. What made the experience worse was that the manager witnessed the entire interaction and never stepped in to help, address the employee's behavior, or clarify the promotion. I've always had great experiences with Vans, which is why this visit stood out for all the wrong reasons. Customer service matters just as much as the products, and unfortunately this store fell well short of the standard I've come to expect from the Vans brand.
• VG

  Vicmarie Gutierrez

  May 30, 2026
  5.0
  Thamy went above and beyond to help me get what I needed.
• AB

  Alden Brooks

  Mar 14, 2026
  5.0
  Stopped by after work cause it was on the way home. I was covered in sawdust and metal shavings but Foster(terrible at names so that's what I think his name was) still helped me a ton. Listened to the kind of shoes I was looking for and showed me several different styles and designs. He found me exactly what I was looking for and there was a nice sale going on too. It's been 2 weeks and the shoes are working out great! I'd definitely recommend asking for him if you know what you want but can't find it.

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