American Eagle

Reviews

• LL

  LVC

  Jul 15, 2026
  1.0
  An online purchase was made using a virtual card. Attempted to return the item and was informed that I could not receive a refund unless I could provide the PHYSICAL CARD used for the purchase, otherwise the best they could do was issue a store credit. Based on my interactions I asked the associate for her first name, which she declined to provide, this triggered a red flag that something wasn’t right. I asked for my merchandise and online purchase receipt, and she acted as though she had no intentions of returning to me. She asked if I was going to contact Customer Service and when I responded yes, she got completely annoyed. When contacting Customer Service, the representative was so kind and immediately initiated a full return with no problems. With this, I can no longer shop at a store where I can’t trust the person handling my financial transactions.
• RW

  Rachel W

  May 9, 2026
  1.0
  Hadley was extremely rude . Will avoid this location if possible. Terrible attitude for customer service .
• CW

  Chasity Warner

  May 7, 2026
  5.0
  I had a wonderful visit on 5/6. I had a terrible time finding jeans and Maddie helped me step out of my comfort zone with a different style of jeans that I was not used to and made me feel amazing. I purchased two pairs of jeans that I absolutely loved. She was amazing.