ALO

Reviews

• AM

  A Malik

  6 days ago
  5.0
  Josie and Rita were super helpful for an exchange and assisted me with all my needs when it came to an exchange. I’m blessed to have this location near me so I don’t have to deal with the unreliable useless customer service phone number ! Thanks ladies for all your help !
• NN

  Najee

  May 10, 2026
  5.0
  Stopped in recently before a trip and had a great experience. Malik was incredibly knowledgeable and gave great recommendations, while Amina made sure I found the right sizes and everything I needed. Really appreciated the service overall.
• CG

  Charlotte Greene

  Apr 21, 2026
  4.0
  Honestly, the overall experience in this store wasn’t great, but Jadi completely turned it around. He was by far the sweetest and most helpful person there and truly stood out from everyone else. This was easily the best customer service I’ve ever had at Alo across all locations, and it was entirely because of him. He helped me find the perfect pair of shoes and even picked out a pair for my sister too. If you go, I highly recommend asking for Jadi—he’s the reason I’d come back.
• HH

  H H

  Mar 28, 2026
  1.0
  The salesperson mocked the customer's physique—and even the manager's attitude was utterly baffling.
• KG

  Katherinne Grullon

  Mar 6, 2026
  1.0
  Walked into the Alo store in Westchester today to grab a quick birthday gift. The store was practically empty, yet somehow the service was still terrible. I stood at the checkout waiting while the two employees behind the register were busy chatting with each other and completely ignoring the fact that a customer was standing right in front of them. After waiting patiently, one of them finally looked over and asked if I was “all set,” as if I hadn’t been standing there in the checkout line the entire time. The cashier was incredibly rude during the transaction — zero acknowledgment, zero courtesy. When it was done, she basically tossed the shopping bag toward me and didn’t even bother with a “thank you” or “have a nice day.” For a brand that positions itself as premium, the customer service was shockingly unprofessional and careless. If the store is empty and employees still can’t manage basic courtesy, that says a lot about the level of training and management. I simply go to this store just because I live in Scarsdale and that’s the closest to me! But what a shame!

Frequently Asked Questions About ALO