Volunteer run, tool resale shop that helps seniors in need through the Umbrella of Colonie home maintenance program.
The Tool Box is a program of Colonie Senior Service Centers, Inc., a non-profit organization serving the largest population of seniors in the Capital Region.
The Mission of the Tool Box is to provide opportunities for retirees, men and women, to engage in purposeful and meaningful activities that benefit the local community; to provide a source of sustainable revenue to support CSSC’s Umbrella of Colonie home maintenance program and its members; and to create a gathering place for volunteers, customers, and community members.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.