Windsor

Reviews

• ZG

  Zoe Gray

  Apr 25, 2026
  5.0
  This is actually from almost two years ago, but I just found this letter! For my junior prom I had absolutely fell in love with a prom dress but left it behind, planning to come back for it if I was still set on it. When I did come back, my store no longer had the dress :/ I was very much in love with it and not willing to part without it. The closest store with this dress was Middletown Windsor (4 hours away from me). My mother was willing to drive to get the dress for me if it came down to it but the staff at this location were just so wonderful and worked hard to ship the dress down to Maryland! They went above and beyond what they needed to do, and I really was so grateful! Thank you so much, sorry for the SUPER late review!!
• CP

  Catalina Peña

  Apr 24, 2026
  1.0
  Today I had to witness something utterly unpleasant and disrespectful. A young woman, who was with a child, was speaking to one of the staff members there about the importance of respect, when another woman who was completely rude stepped in and told her: "Leave. Bye. Have a nice day." She even told her that if she didn't leave, she would call security, raising her voice as if she were the owner of the store. The young woman left once the security guards arrived. I hadn't visited this place in a long time precisely because of that person whom I believe to be the manager as she is incredibly rude; she hasn't changed one bit, not even while being pregnant. I hope not to return as long as the same person is the manager.
• AR

  Alexa Rose

  Nov 28, 2021
  1.0
  Manager had the worst attitude was extremely confrontational. I was looking at a pile of skirts all the same for 19.90 the only one they had in XS was labeled 22.90 I found it weird the same skirt would be a different price from the rest of the pile so I ask a friendly sales associate. She also thinks it odd so ask her manager. Who with an attitude says what’s the problem she cuts the rep off telling her and say WE CAN JUST CHANGE THE PRICE FOR THE ONE SHE WANTS. We get up to the register and the nice rep asks her how to change it and with an attitude she goes I never said to change it. And looks at me and my mother and say you know I never said that. I said you can have the one you want. I said that doesn’t make sense the other one isn’t my size she say oh well can’t change prices. Even her own rep is looking at her confused. The way she said it was so confrontational as if I was trying to get over them for 2 dollars. Obviously she said she would change the price why would her own sales rep ask how to change the price if that’s not what she said. The fact that they didn’t change the price is not the issue it’s the way this woman said she wouldn’t change it. It was extremely aggressive. When we came into the store she had ripped a bag from a guys hands who was trying to switch the size of a dress he purchased the day before but didn’t have the receipt ( she helped him with that purchase )! I get working in sales is frustrating but than get a new job if your going to treat customer that way. NOT GOING BACK I PAID THE 22.90 gladly !

Frequently Asked Questions About Windsor