Windsor

Reviews

• AV

  A V

  Jun 28, 2026
  1.0
  I agree with the previous reviews around returns. Be wary that your return can be refused at this establishment despite a return policy. I’ve never dealt with this anywhere else and will no longer be purchasing here for that reason.
• MH

  Milana Haripersaud

  May 9, 2026
  3.0
  One of the workers was extremely nice and helpful in choosing clothing and ringing me up. The other worker though (skinny and shorter with straight black hair) was rude to me because I asked her on three separate occasions for a shoe. I didn’t notice the other selections of shoes on a different, as to why I asked on separate occasions. I understand the frustration but there was no need to be rude. I didn’t rush her or anything. Just simply asked for the shoe in my size.
• LL

  Lana

  Feb 27, 2026
  1.0
  I had a disappointing experience at Windsor with the manager Kelly during a recent return. I purchased a shirt after being encouraged by an employee who let me know I could return it if it didn’t work with my outfit. When I came back to return it, the manager refused because of a very small dark spot — smaller than a fingernail. What made the situation uncomfortable was the comment she made, questioning why someone would purchase the item in the first place. If I’m returning something, that already means it didn’t work out for me — that’s the whole point of having a return option. The comment felt unnecessary and dismissive. I understand that stores have policies, but tone and delivery matter. Instead of feeling helped, I left feeling judged and frustrated. It’s disappointing when customer service doesn’t match the brand’s expectations.
• SG

  Star Gaze

  Feb 27, 2026
  1.0
  I visited Windsor this morning to return two dresses. I had already completed the return process online through customer service and was given a QR code for an expedited in-store return. The cashier, Arianna (hopefully I’m spelling her name correctly), was amazing — friendly, professional, and welcoming. She made the process easy. However, what appeared to be the manager approached during the return and asked Arianna if she had inspected the items. I stated clearly that the dresses were brand new, tags intact, and I had just removed them from the plastic while waiting in line. The tone and approach felt unnecessary and uncomfortable. Additionally, this same woman was near the entrance adjusting merchandise when I walked in and did not greet me at all. First impressions matter. My online customer service experience was excellent, and I’m glad I initiated the return beforehand. Unfortunately, the in-store interaction with the manager made the experience feel tense and unwelcoming. I will likely be reaching out to a district manager to share this feedback, as customer service at the leadership level should reflect professionalism and courtesy.

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