VALENTINO

Reviews

• SC

  Sonia Cabassi

  Jun 16, 2026
  1.0
  I brought my Valentino shoes in for repair due to what was clearly a manufacturing defect. Despite this, I was still charged for an adjustment to the shoes. After waiting nearly two months for the repair, I finally collected them. Unfortunately, after wearing them for just one day, the repaired piece came off completely, making it evident that the repair had not been carried out properly. I immediately contacted both the boutique and the after-sales team. It has now been almost a month, and none of my emails have received a response. This has been, by far, the worst experience I have had with a Valentino boutique across multiple countries. The lack of quality control, customer service, and follow-up has been extremely disappointing for a luxury brand.
• RG

  R G

  Apr 5, 2026
  5.0
  Absolutely outstanding experience! From start to finish, everything exceeded expectations. We received exceptional help from Irma and another member of her team, who both went above and beyond to ensure everything was handled smoothly. Irma was incredibly attentive, knowledgeable, and genuinely cared about making sure we had the best possible experience. Her colleague was equally supportive and professional, and together they made the entire process seamless and stress-free. It’s rare to come across such a dedicated and customer-focused team. Truly a 5-star experience — highly recommended!
• RS

  rowan secureauto

  Sep 11, 2025
  5.0
  Very friendly and easygoing. Great experience, no issues at all.
• LG

  Laura Goyo

  May 13, 2025
  5.0
  Customer service at this location is top-notch. Everybody is so kind and helpful
• CC

  Cheese Charcuterie

  Dec 13, 2023
  1.0
  Contacted store - after sales countless times, left multiple messages, no response. Mailed my shoes for repair or replacement, it’s been over 2 month and impossible to get in touch with anyone. Worst customer service ever