VALENTINO

Reviews

• SC

  Sonia Cabassi

  Jun 16, 2026
  1.0
  I brought my Valentino shoes in for repair due to what was clearly a manufacturing defect. Despite this, I was still charged for an adjustment to the shoes. After waiting nearly two months for the repair, I finally collected them. Unfortunately, after wearing them for just one day, the repaired piece came off completely, making it evident that the repair had not been carried out properly. I immediately contacted both the boutique and the after-sales team. It has now been almost a month, and none of my emails have received a response. This has been, by far, the worst experience I have had with a Valentino boutique across multiple countries. The lack of quality control, customer service, and follow-up has been extremely disappointing for a luxury brand.
• RG

  Rajesh Gautam

  Apr 5, 2026
  5.0
  Absolutely outstanding experience! From start to finish, everything exceeded expectations. We received exceptional help from Irma and another member of her team, who both went above and beyond to ensure everything was handled smoothly. Irma was incredibly attentive, knowledgeable, and genuinely cared about making sure we had the best possible experience. Her colleague was equally supportive and professional, and together they made the entire process seamless and stress-free. It’s rare to come across such a dedicated and customer-focused team. Truly a 5-star experience — highly recommended!
• BB

  belle

  Feb 21, 2026
  5.0
  This building it used to be CK old flagship store in mid 90s, where CBK had her office:) this one for the fashion girlies
• CL

  C L

  Feb 17, 2026
  5.0
  Unfortunately I don’t have the name for the lovely young woman who greeted us on 02/15. She was young and had blonde hair. She had a very upbeat attitude, was very professional and helpful. We asked for the newest Born in Roma perfume which she gladly let us test out and walked us over to their exclusive line of perfumes which I fell in love with and purchased 3 bottles of. Kent helped with the rest of our experience and he was great as well. It was my first time buying from their boutique. Everything has always been online and although I was intimidated to walk in because I didn’t feel appropriately dressed, I honestly felt no judgement and felt truly welcome and valued. Thank you.
• OB

  Olivia Del Webb-Van Bouchere

  Nov 15, 2016
  4.0
  What a splendid little shop over here in New York! I was just around the corner visiting a dear childhood friend of mine at the Italian Consulate when my driver informed me that he would collect me on Madison as Park Avenue had experienced a vehicle and pedestrian collision. "How thoughtful of you Humphrey," I complimented as I walked around the corner. Yes, I am not above walking about in the out of doors. All too often, members of the aristocracy forget how to walk with the regular people of society. I, personally, enjoy the momentary company of these dear denizens. I also enjoy them chatting into their common mobile phones, of which one, are similar to my diamond studded Vertu. As I approached Humphrey and my not so comfortable E-Class (just for the Colonies) I noticed this lovely little shop. I could not pass by a Valentino without wandering inside. I was immediately greeted by a lovely and well put together shop girl by the name of Alanna. Despite how well put together she was, Alanna appeared to be Eastern European; Poland or Romania perhaps. Something with sad little potato faces. Alas, the Colonies have been good to her. I was in need of some lovely daily clothings and stockings that I could discard at the end of my trip to the Colonies. Alanna was delighted to assist and remarkably selected items from the displays as well as in deep storage that I loved. I am glad I stumbled upon this little shop. The prices in America are shockingly cheap. In the end, I was able to leave the shop with five suits, a couple of lovely everyday shoes, a gorgeous Rockstud handbag and a couple of lovely stockings for only £16.000,00!!! I strongly recommend this shop if you're in the area and are in need some of quick everyday essentials.