Steve Madden

Reviews

• AA

  Angelique

  Nov 2, 2023
  1.0
  Very bad experience with a return today afternoon. They humiliated me in front of other customers, accusing me of returning worn shoes. I was shocked because I didn't do such a thing. I tried to explain to them that I bought it online and only tried it on at home and didn't like the style, One of the salespeople told me that she has worked enough years in steve maden to know when a pair of shoes has been worn, insinuating that I am a liar. She essentially embarrassed me in front of other customers, which was very upsetting, and degrading. Apparently, your in-store staff doesn't know the difference between used and unused pair of shoes. Furthermore, they are very unprofessional since they accuse customers of things they didn't do, belittling them. I am very upset with such mistreatment, and I hope Steve Madden instructs its staff on how to treat customers. I contacted online customer service after the incident and they appologised for my inconvenience and made a return straight away. I will definitely not go back to this shop again.
• JJ

  Jacob Menashe (Jake)

  Jan 15, 2022
  3.0
  אין מבחר גדול מחירים קצת גבוהים
• DS

  Dan Simpson

  Feb 21, 2018
  1.0
  small shoe selection, not a good experiance
• JV

  Jaqui V.

  Nov 12, 2015
  3.0
  One of the more mediocre Steve Madden stores in the city. The store looks bleak and lack of appeal. The customer service isn't the best and somehow this store doesn't compel you to shop. It has this pop up shop feel although I think it's been here for some time. Shop here if you need something quick and it's dier. Otherwise cross the street and check out Aldo that has a much better appeal and staff.

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