Steve Madden

Reviews

• IV

  Isabella Viola

  Jun 26, 2026
  1.0
  I had a very disappointing experience at this store. The associate who helped me (a short woman with black hair) told me that no other locations had the shoe I was looking for and that the damaged floor model was the only one available. She also stated that the item would be final sale and stated that I needed to purchase another item in order to take the 20% off the damaged pair. She only applied the loyalty-program promotion instead of damaged discount, and did not offer any additional discount for the visible damage on the shoe. The interaction felt more focused on completing the sale and earning commission than on providing honest customer service. I left feeling misled and disappointed by the overall experience.
• PP

  Pookie “Pookie”

  Jun 24, 2026
  5.0
  Angelina I'm going to say it again Angelina girl you did your thing okay I understand you guys did not have my size for my shoes that I really really wanted but you did your thing on literally helping me on the phone with just a little bit of time because I know that you guys are busy I do appreciate you taking your time to literally give me the advice and FYI I'm literally clicking pre-order for my shoes thank you girl continue the great customer service 1,000 % guys listen to me if you come to this location please ask for only Angelina because trust me believe the customer service that I received was amazing yes girl you rock :)
• BB

  Beatrice Cortes Barreiro

  Jun 7, 2026
  5.0
  Giovanni was very kind and attentive I absolutely will be back
• EE

  Emily

  May 31, 2026
  1.0
  Unhelpful and rude staff. Would not recommend this location at all. Poorly run, and hectic.
• EV

  Ema Velmore

  May 27, 2026
  1.0
  I went to pick up an order, the email said the store close at 9 pm, so I went to pick up my shoes and the personal were so rude and disrespectful, cause if i get an email from the brand telling me that i can pick up my shoes till 9 pm why they have to act that rude, Google maps get wrong all the time with the store schedules, there’s not need to be rude, i show them the email and the answer was: “that email can said whatever but the doors are closed” … no wonder why this location have the worst rating if this is how they treat the customer.

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