Ray-Ban

Reviews

• SS

  SOLO

  6 days ago
  5.0
  Got my Favorite Sunglasses fixed. For free. Thanks Herald. 👍
• RC

  Rodrigo Cardoso

  Jun 28, 2026
  1.0
  I recently visited your Ray-Ban store to replace the lenses in my Meta AI glasses with Transitions lenses, and unfortunately, I had a very disappointing customer service experience. While I was speaking with Julio, I politely asked if I could leave my glasses and case on the counter while he looked into the replacement lenses I wanted. His response was, “You can leave your glasses anywhere you like. I’m not a babysitter here.” I found this comment to be rude, unprofessional, and completely unnecessary. This is not the level of service I would expect from a brand like Ray-Ban. Throughout the rest of the interaction, Julio was cold and dismissive. At the end, he simply told me how much I needed to pay without offering any assistance, explanation, or courtesy. As a customer, I expect to be treated with respect. Unfortunately, this experience left me feeling unwelcome, and because of the poor customer service I received, I do not plan to return to this store.
• IM

  Ivan Marchuk

  Jun 21, 2026
  1.0
  Visited on weekend, wanted to buy one sunglasses, but store is understaffed and staff is not proactive to assist.
• NM

  Naz Mut

  Jun 20, 2026
  5.0
  Veronica is an absolute queen she fixed all of my issues in minutes. Come to the Wooster store and don’t go to the Price store! This one is so much friendlier while the other store just gave me attitude.
• KK

  kevin

  Jun 9, 2026
  1.0
  I ordered glasses I’m s shop, what i have been told they’ll notify me when it’s ready it’s been a month and I’m calling them no one picking up the phone even customer service of rayban can’t reach them. And no one has no idea where is my glasses. I’ve paid literally850 US to those glasses.

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