Ralph Lauren Baby

Reviews

• PH

  Pamela Gonzalez de Haro

  1 day ago
  1.0
  Pésimo servicio , malas caras , pedimos tallas y no nos atendieron y estábamos comprando varias cosas . Nos limitaron a comprar pésima experiencia
• JR

  Jennifer Ramlogan

  Aug 17, 2026
  1.0
  I was at this store on Madison Avenue. The staff was so unfriendly especially to shoppers with kids. I can’t understand why Ralph Lauren would hired such stiff coats to work in a kids store that are not friendly or willing to help brown people because the white woman got service immediately even though I was there before her, awaiting assistance. Brown people got cash not buying with credit
• TT

  Tania

  Aug 14, 2026
  1.0
  I didn’t enjoy my experience at the store. It’s a small store. I struggled with the stroller to get in. That’s understandable I would have no help since they wouldn’t see me perhaps. But it would have been nice if the employee helped me by holding the door open upon leaving, especially when there is no other customer but me and the employee was just standing around doing nothing.
• DD

  Daniela

  Aug 8, 2026
  3.0
  Very rude older sales associate :( I still patronized their store because I needed a gift
• LA

  L alice

  Jun 27, 2026
  1.0
  ⭐☆☆☆☆ I am extremely disappointed by the experience my family had at this Ralph Lauren store today. We have been loyal Ralph Lauren customers for years, and since my two-year-old son was born, we have regularly purchased Ralph Lauren clothing for him. Unfortunately, today's experience was the exact opposite of the welcoming and family-friendly image the brand promotes. An older sales associate repeatedly approached my two-year-old son about touching a stuffed animal. Later, after I specifically asked an employee whether another teddy bear was available for purchase and was told that it was, I handed it to my son. Less than five minutes later, the same employee came back and asked if we were going to pay for it. This made me feel that my family was being unfairly singled out. The most upsetting part happened when my two-year-old accidentally fell inside the store and hit a sharp corner. He cried, as any toddler naturally would. No employee came over to check whether he was okay or offer any assistance. Instead, another customer confronted us, demanded that we leave the store until my son stopped crying, and insulted my child by calling him "a monkey" and saying he was "not a normal child." Two employees witnessed the entire incident but did nothing to intervene or de-escalate the situation. Even as the customer left, they wished him, "Have a nice day." Two other customers who witnessed the incident also commented that the employees should have stepped in to prevent the situation from escalating. They pointed out that every parent understands toddlers cry after getting hurt and that a family shopping with a young child deserves compassion and support. As a global brand that proudly sells clothing for babies and children, I expected empathy, professionalism, and a safe environment for families. Instead, I left feeling deeply disappointed by the lack of care and support shown by the staff. I sincerely hope Ralph Lauren reviews the store's surveillance footage, investigates this incident thoroughly, and provides better training so that no other family has to experience what we did.

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