Madewell

Reviews

• YS

  Yishay Schacher

  2 days ago
  5.0
  Ash Made my experience phenomenal. I am a men’s small and I’ve never had someone help me and walk me through all of my options to go out tonight like Ashton I normally have a hard time finding my size and style to go for a more preppy look that was really exceptional and I’m so grateful that she was able to help me if Ash is not there I would not recommend going go when Ashely is there! She’s the best
• CC

  CJ

  Sep 12, 2026
  5.0
  Amazing customer service! I came in to exchange a pair of jeans I had purchased online because they were too big, and the experience couldn’t have been easier. The staff were incredibly helpful and attentive without being pushy at all. They helped me find the exact same jeans in one size down, and I was able to try them on in the store to make sure they fit properly before completing the exchange. They even honored the Labor Day discount I had used the previous week, which I really appreciated. Friendly, genuinely helpful service. Thank you!
• SS

  Stephen Szmed

  May 27, 2026
  5.0
  I bought a pair of jeans here in April, when the back pocket ripped a couple weeks later grabbing my phone, I was a little disappointed and expected better of the quality, but likely it’s a manufacturing defect, so I took it back to the store and they were so helpful in offering tailor services or getting me a replacement. Really loving the collection and hopeful to wear it for years to come!
• KN

  Karolina Nurse

  Nov 29, 2022
  1.0
  This is the first madewell that didn’t have one employee greet or ask me if I need help. Store was also extremely unorganized.