LOEWE Greene st

Reviews

• LC

  L Clark

  Sep 7, 2026
  5.0
  I am a Loewe Lover, but living in Texas- It’s hard to shop in-person. I would travel to NY again just to visit this boutique and these wonderful associates. This store is beautiful and impressively designed. If you are lucky enough to get Carlo as your sales associate…. he will take excellent care of you. It’s easy to love this brand when they have service and products like they do!
• CL

  Courtney Lee

  Aug 26, 2026
  5.0
  the sales associates were super nice, i just feel like i should warn others about the coffee table on the second floor near the back - it’s so low to the ground and i walked straight into it LOL…please watch where you’re walking on the second floor so you don’t end up with a bruise like me 😆
• JP

  Jessica P

  Aug 5, 2026
  1.0
  Poor customer service. I went in to try some perfume, but the sales associate was very hesitant in letting me try the perfume, as if I had to beg just for her to spritz it on my wrist. When asking questions about the different types of perfume they offer, she was very sarcastic in answering and made me feel like an idiot for not being an expert in perfume concentrations, which she clearly was not either. I have only had excellent experience in other Loewe branches and the SAs were always attentive and helpful, but this store is an exception. I left feeling embarrassed and took my business elsewhere.
• CA

  Cinta Iole Amidjaja

  Jun 26, 2026
  1.0
  I’ve been a loyal Loewe admirer for years, drawn to the brand for its design and supposed craftmanship, but my recent experience has left me completely disappointed. I received a Loewe Puzzle Edge Small as a gift in March 2025 from my then boyfriend (now husband). After just over a year of careful use, the zipper cloth tore, not in just one spot but three areas along the zipper, making it almost impossible to open or close the bag. For a luxury brand at this price point, a defect like this is the last thing you’d expect. I brought the bag to the Greene Street boutique for repair. Elisa, the associate, even acknowledge that the damage was NOT NORMAL wear and tear - yet I was told nothing could be done and I’d have to cover the repair cost myself, essentially paying for their lack of craftmanship. Because the bag was a gift, I don’t have the original receipt, but I provided the proof of authenticity card, the bank statement for the purchase, and even the price tag that came attached to the card. The authenticity of this bag is simply not in question, yet none of it made any difference. When I escalated to client services, it was even worse. There was no ownership of the issue, no attempt to solve the problem, no alternatives offered - just a flat, dismissive template response with a complete lack of accountability. What disappoints me most isn’t just the product - it’s the dismissive attitude throughout. For a luxury brand that markets itself on prestige and quality, the after sales service has been a genuine letdown and totally disregards a loyal customer. I had been eyeing the Flamenco bag, but after this, I won’t be buying from Loewe again. I’d even strongly urge family and friends to take their money elsewhere. The price simply isn’t matched by the quality or the customer support
• YY

  Y Yu

  Jun 20, 2026
  5.0
  Had a wonderful experience. A huge shoutout to Gregory! He was extremely helpful and brought such a great energy to the experience, making the entire process incredibly fun and pleasant. His customer service is top-notch. Thank you, Gregory!