We make timeless clothes that last a lifetime…then pair them with of-the-moment styles season after season, decade after decade. We think that distinct heritage pairs perfectly with modern design and fabric technology. We believe in feel-good color…Even if black or navy makes you feel best, we’re here for that. We’re the experts in signature categories: cashmere, coats, blazers, pants—and we also collaborate with the coolest brands out there because we know that creativity is contagious. We consider leopard a neutral, speak stripes fluently and live for a great gingham. We’ve had your back for over 35 years, and we’re convinced there’s no better expert on our clothes than you, our customer.
I wish I could give a better review but upon entering the store I was met with a foul smell and witnessed arguments among the staff. Along with the smell there were obvious track marks that were riddled throughout the store. A woman in an orange dress who I assumed was a manager seemed to be berating her staff to clean up the poopy mess without doing anything about it herself. Such unprofessionalism and uncleanliness is unacceptable.
Only reason why I am giving 2 stars instead of 1 is because of a positive experience I had with an employee named Cyn. She was extremely helpful and fast to get me checked out considering the stinky circumstances.
KK
Kieara
Jun 14, 2026
1.0
If I could give 0 stars I would. I walked into the store and it immediately smelled like poop. Instead of cleaning it up or trying to fix the issue, the lady in the orange dress who clearly worked there, was too busy yelling at what I assumed to be her staff. I tried to shop but there were poop tracks from the bathroom to the sales floor. Overall, very disgusting behavior from the loud lady and the lack of cleanliness was horrid. Never shopping here again
MM
M
Jun 11, 2026
1.0
6.55 pm store already closed. Took a bus on purpose to drop a return . Store hours say it closes at 7pm. You can do better, JCrew!.
JM
J McCoy
May 19, 2026
3.0
Men’s store across the street - impeccable service, every time. Women’s store, never once had a pleasant experience over the years. Always left unattended in the fitting room despite full staff.
LT
Laurie Banitch Trachter
May 2, 2026
5.0
I rarely leave store reviews but we had the BEST service from the team here at Jcrew. My husband was refreshing his work wardrobe and they were so incredibly helpful in pulling different styles for pants, shirts and shoes. The quality and selection was excellent. Very curated store that feels more elevated than the other locations. Thank you!
Frequently Asked Questions About J.Crew Collection
What type of products does J.Crew Collection at 1035 Madison Ave offer?
J.Crew Collection specializes in timeless and modern women's clothing including cashmere, coats, blazers, pants, shoes, and fashion accessories.
What are the opening hours of J.Crew Collection during weekdays?
The store is open Monday to Saturday from 10:00 AM to 7:00 PM and on Sunday from 11:00 AM to 6:00 PM.
Does J.Crew Collection offer any pickup or delivery services?
Yes, J.Crew Collection offers in-store pickup and same-day delivery services.
Which payment methods are accepted at J.Crew Collection?
J.Crew Collection accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Is J.Crew Collection wheelchair accessible?
Yes, the store has a wheelchair accessible entrance for customer convenience.
Is there free Wi-Fi available at J.Crew Collection?
Yes, J.Crew Collection offers free Wi-Fi for customers during their visit.
How can customers contact J.Crew Collection via email?
Customers can contact the store by emailing store.731@jcrew.com.
What nearby attractions can I visit when shopping at J.Crew Collection?
You can visit nearby places such as Madison Ave Bid park, New York Society Library, and Project Cicero Book Drive bookstore before or after your shopping trip.
Are there other women's clothing stores near J.Crew Collection?
Yes, nearby women's clothing stores include Eileen Fisher, Fivestory, and Ramy Brook, offering more shopping options in the area.
What nearby services are available for customers around J.Crew Collection?
Nearby services include Citibank for financial needs, Nectar Cafe for refreshments, and Valery Joseph Salon for beauty and hair treatments.
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