Falconeri

Reviews

• CC

  Chris

  Dec 21, 2025
  1.0
  I walked into the store and said hello to two older females who worked there, one rolled her eyes and turned around while the other ignored me. I approached the one who did not walk away and asked for belts. She said she just had one belt, one color. I asked for women’s belts, she pulls out a second one and walks off. She seemed irritated that I even approached with a question. I felt so disrespected that I decide not to buy the belts out of principle. As I leave, I told them that I did enjoy my experience at the store. The woman who walked away laughs in my face. The other says she is a manager and says no one was rude to me. I told her she was far from polite and she starts raising her voice. I ask her if she thinks her behavior now is professional and she starts to say no because mine is no professional. I was nothing but polite nor am I the one working. I ask for a number to customer service. She says there is no number. (I have already found the number on Google). I ask her name. She says she forgot. Then they run into the back of the store. A third attendant apologizes to me and says she is so sorry for how poorly I was being treated and that is not how they operate. I believe the store manager was quite frankly racist. I recorded the encounter but will withhold posting it to give Falconeri a chance to correct the situation and apologize. I’ve filed a formal complain, contacted another location (which I’m sure is going to call the Hudson Yards location and tell them I plan to complain), and will prepare more formal action until I see corrective action.
• AF

  alex franko

  Oct 4, 2025
  5.0
  Outfits itself and quality of fabrics absolutely fabulous! Very good service
• KK

  Kamila

  Aug 5, 2025
  3.0
  Frequent customer, enjoy the store. However, sales workers need to offer coffee, water, etc to customers that are actively buying items. The machine is there, but no one offered us even though we bought multiple items. I don’t need your coffee, but your price range has to come with luxury service.
• VP

  Vitaly Ponomarev

  Nov 27, 2024
  5.0
  Great cashmere selection.