Crockett & Jones' 14th store worldwide and 2nd in New York is situated in Lower Manhattan, SoHo, which will complement our original store (outside of the UK) situated on 55th St between Madison and Fifth Avenue. The architectural design of our SoHo store was conceptualised to compliment the surrounding area, features include; exposed reclaimed brick walls, contemporary fireplace that only burns locally sourced wood, bespoke furniture and the opening up of a glass roof ceiling that brings in the locale whilst the far end of the store with natural sunlight.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.